One Year Warranty
Axis Telesolutions Inc. offers a variety of warranty options. The one year warranty is an advance replacement warranty protecting against manufacturer defects. You will feel confident in knowing your equipment is backed by a leader in the telecommunication industry.
IP Office Release 6.0
What's New in IP Office Release 6
IP Office Release 6 is a major release which allows IP Office systems to address better the needs of smaller sites, as well as adding considerable capabilities in the areas of multi-site networking, user productivity and new telephones.
New Platform and Hardware Support
IP Office Control Unit Support
IP Office Release 6 is supported on the IP Office 500 (IP500) and the new IP500 V2 and as well as the IP406 V2 and IP412 (no longer sold). IP Office Release 6 is not supported on the Small Office Edition (SOE), IP401, IP403 and IP406 V1.
Note: Not all of the features in IP Office Release 5 are supported on all platforms and all phones- please see each feature's description in the chapter Features for details.
IP Office 500 V2 Control Unit
The IP500 V2 is a new control unit which is an evolution of the existing IP500 and is fully backwards compatible with it. It has 4 card slots into which all existing IP500 cards can be inserted, as well as several new cards which are introduced with Release 6. The IP500 V2 requires the presence of a system SD (Secure Digital) card to operate and to act as its feature key. For more information see the chapter IP Office Platform . The IP500 V2 operates in standard IP Office mode as well as a new Avaya IP Office Essential Edition PARTNER Version.
SD Card Features
As well as acting as the Feature Key for the IP500 V2 system, the system SD card acts as storage for Essential Edition messaging, with two ports of voicemail enabled as standard. Additional increments of 2 ports can be added through licenses up to a total of 6 ports. The system SD card also enables faster implementation times since it can be pre-loaded with the correct software, configuration and licenses before installation and then sent to site where it can simply be inserted in the system to complete installation with no management software required.
Combination Card
The IP500 V2 supports up to two new Combination Cards which combine multiple station and trunk ports with voice over IP resources in a single cost effective card. These cards are available in two variants supporting either analog or ISDN BRI trunks.
For more information see the chapter Features .
ETR 6 Card
The IP500 V2 supports up to three new ETR 6 Cards which support up to 6 PARTNER ETR phones. The cards are supported in Essential Edition - PARTNER Version mode in North American locales. For more information see the IP Office Essential Edition - PARTNER Version chapter.
Essential Edition - PARTNER Version
The IP500 V2 supports a new mode of operation which resembles PARTNER ACS in many respects, including enhanced key and lamp operation, simplified administration and support for ETR telephones. This mode is only available in North America and Mexico locales. For more information see the IP Office Essential Edition - PARTNER Version chapter.
New Telephone Support
Release 6 adds support for the following new telephone families:
- 1400 Series Digital Phones: 1403, 1408, 1416 (plus the DBM32 button module planned to follow during the first half of 2010)
- 1600 International Series IP Phones: 1603-I, 1603SW-I, 1608-I, 1616-I plus BM32 button module
- 9600 Series IP Phones: 9620L, 9620C, 9630, 9630G, 9640, 9640G, 9650, 9650C plus SBM24 button module
- ETR PARTNER Phones: 6D, 18D, 34D (Essential Edition - PARTNER Version only in North America) Licenses for Avaya IP Telephones
Release 6 removes the need to purchase VCM channel licenses and instead requires the use of IP Telephone licenses for Avaya IP phones. This makes the configuration and purchase of IP telephony simpler and more intuitive.
New Telephone Features
Release 6 adds support for en-bloc (on-hook) dialing as well as distinctive ringing for selected telephones.
New Softphone
Release 6 adds the new Avaya IP Office Video Softphone for Teleworkers and Power Users. See the Chapter "User Call Control Applications" .
New Licenses for Editions and User Profile
Release 6 builds on the new application licensing framework introduced in Release 5 by allowing all the functionality of a system edition or user profile to be enabled with a single license key rather than multiple licenses. In addition a new user profile of Office Worker has been introduced giving access to the call and message control functionality of one-X Portal for IP Office from within the office. The Teleworker profile license now additionally enables access to Unified Messaging and the new IP Office Video
Softphone. Access to Phone Manager has now been removed from the user profiles (although legacy Phone Manager
licenses remain supported and available).
The four main user profile licenses (Office Worker, Tele-worker, Mobile Worker, Power User) are now distributed around the SCN so that when a user hot-desks from one system to another on the network their profile (Office Worker, Power User, etc) moves with them.
Upgrade License
If upgrading to Release 6 from a previous release an Upgrade License must be present. This comes in three variants:
- standard upgrade to 6.0.
- upgrade to 6.0 for small sites up to 32 users.
- multiple upgrades for several future releases (up to and including Release 10).
For new installations, no upgrade license is required on the IP500 V2 platform.
Small Community Networking Enhancements
Resilient Voicemail & expansion to 1000 users
Enhancements to SIP Trunking
Dial from call log using configurable line prefixes.
Easier setup of incoming SIP calls to Hunt Groups.
Support for SIP session timers.
Multiple account credentials per SIP trunk.
Register SIP Line using domain name.
The Diversion header can be used to present the originating calling id to twinned devices (where supported by the carrier).
Enhancements to ISDN Trunking
The Redirecting Number information element can be used to present the originating calling id to twinned devices (where supported by the carrier).
Calling Name can be presented for outgoing calls (where supported by the carrier).
Enhancements to Mobility
Mobility Callback can save mobile call charges in some countries by allowing a Mobile Worker user to dial into the IP Office using a dedicated number and be called back and presented with dial tone without the original call being answered.
Voicemail Enhancements
Preferred Edition (VoiceMail Pro) now supports Resilient and Distributed voicemail scenarios (see the Voicemail chapter).
Essential Edition (embedded voicemail) now enables extension numbers to be dialled directly from an Auto Attendant without the need to dial a digit first.On the new IP500 V2 platform, Essential Edition with 2 ports of voicemail is provided as standard, while
additional ports can be added through licenses up to a maximum of 6.
Other Enhancements
Persistent SMDR storage - the buffer for storing SMDR records now persists after a reboot of the IP Office.
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
- Full PBX features Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
- Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, SIP, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.
- Extensions
Support for a range of extensions, from 2 to 384 that provide sophisticated voice performance for new and growing businesses.
- Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need.
- Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.
- Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
- QSIG Networking
Standards-based multi-site networking to interoperate with other PABXs (licensed feature).
- Integrated H.323 and SIP Gatekeeper and Gateway for converged communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for routing and up to 128ms of Echo cancellation depending on Voice Compression Module (VCM) card fitted.
- SIP Trunking
IP Office 4.0 and above supports SIP trunking to Internet Telephony Service Providers. This approach allows users with non-SIP phones to make and receive SIP calls (licensed feature).
Data Communication Solution Features
For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:
- Internet Access
Firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.
- Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
- Security
NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.
- DHCP
Automatic IP address allocation for local and remotely attached PC's and other devices, including IP phones.
- Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or digital trunks: individual firewall security, access control per user, and standards-based security enable remote workers.
- LAN Switching
The IP500 offers 2 switched Layer 3 Ethernet ports.
- LDAP client support
For standards based directory synchronization with one-X Portal for IP Office and Phone Manager.
Applications Platform Features
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications.
IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of license keys.
- Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
- one-X Portal for IP Office
A powerful client/server web application that allows the user to control and manage phone calls from a web browser with the standard LDAP protocol for connectivity to external directories.
- Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
- Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with one-X Portal for IP Office, the PC can be used to control message playback.
- Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message.
- Unified Messaging
The Unified Messaging Service within Preferred Edition provides a higher level of integration to synchronize both voicemail and email inboxes.
- VoiceMail Pro Web Access
Together with UMS comes the ability to access voice mails via a web browser. using this voicemail messages can be managed and listen to using either the PC or the IP Office extension.
- Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with Preferred Edition and with Essential Edition.
- Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers. Available with Advanced Edition.
- Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
- Customer Call Reporter
Available with Advanced Edition and combined with the built-in ACD functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels
- IP Office + CCR = Informal Call Center
- The new CCR application delivers:
- Simple/Intuitive Reporting
- Browser/Thin Client Architecture
- Single Server Efficiency (with VoiceMail Pro)
- Target Segment: Small Business, <30 agents
- Can support up to 150 agents
- 30 supervisors
- one administrator
IP Office Essential Edition PARTNER Version
IP Office Release 6.0 Product Description
The IP Office Essential Edition - PARTNER Version (known hereafter as PARTNER Version) is the next evolution of communications system for small businesses
PARTNER Version is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.
PARTNER Version provides the end user a similar desktop experience as the PARTNER ACS: eg. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.
PARTNER Version provides the bulk of the feature set that the current PARTNER ACS R8 supports; plus integrates enhanced features from the IP Office Essential Edition platform, such as Mobile Twinning, Visual Voice Mail, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more.
PARTNER Version provides the same 2-digit extension numbering plan as PARTNER ACS.
PARTNER Version supports all current and "Euro" versions of PARTNER ACS telephones. PARTNER Version also introduces a new line of digital telephones - 14xx Series sets, which will work in conjunction with the PARTNER ETR sets. Also supported is our current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog phones). The original MLS series telephones and older wireless telephones are not supported.
PARTNER Version includes Embedded Voice Mail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones.
IP Office Control Unit
With Release 6 a new control unit IP Office 500 V2 (IP500 V2) will be launched. The existing IP Office 500 control unit (IP500) will be phased out in the near future. The IP500 V2 control unit is compatible with all IP500 base extension and VCM cards as well as all external IP500 expansion modules.
The IP500 and IP500 V2 are stackable units with an optional 19" rack mounting kit and an optional wall
mounting kit for smaller configurations. They provide:
- 4 slots to house a mixture of extension cards and VCM cards:
- Digital Station 8 card.
- Phone 2 and Phone 8 cards.
- VCM-32 and VCM-64 cards.
- 4-Port Expansion card.
- ETR 6 port phone card. (IP500 V2 only, North America only)
- Combination Card with 10 VCM channels, 4 analog trunks, 6 Digital Station (DS) and 2 Phone ports.
(IP500 V2 only)
- Combination Card with 10 VCM channels, 2 BRI trunk interfaces (4 channels), 6 Digital Station (DS)
and 2 Phone ports. (IP500 V2 only)
- Optional trunk daughter card support:
- Analog Trunk Module 4 card.
- BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively).
- Single and Dual Universal PRI cards.
- Support for IP400 trunk and VCM cards using a Legacy Card Carrier.
- IP500: Slot for smart card Feature Key - required for system operation as well as licensing of optional
features.
- IP 500: Slot for Compact Flash card - used for embedded messaging as part of Essential Edition.
- IP500 V2 : 2 Slots for SD cards (System and optional) - System SD card is required for system
operation as well as licensing of optional features and storage for embedded voicemail in Essential Edition.
- 9-pin DTE Port for maintenance.
- Support for up to 12 IP500 Expansion Modules:
- Phone modules (16, 30).
- Digital Station modules (16, 30).
- Analog Trunk Module 16.
- BRI So8 module.
- IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)
- External output socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- 48 Data channels.
- Up to 40 VoiceMail Pro ports.
- Two 10/100 switched Ethernet ports (Layer 3).