One Year Warranty
Axis Telesolutions Inc. offers a variety of warranty options. The one year warranty is an advance replacement warranty protecting against manufacturer defects. You will feel confident in knowing your equipment is backed by a leader in the telecommunication industry.
Warranty Information
AXIS TELESOLUTIONS WARRANTY
Axis Telesolutions, Inc. offers a very diverse group of services and hardware, so our warranties are just as diverse. Please remember to confirm with your account manager what the warranties are for the particular hardware or service you are receiving.
Refurbished Equipment Warranty
Refurbished equipment warranties by Axis Telesolutions, start with the date of shipment. Refurbished equipment typically comes with a One year advance replacement Warranty. We do offer shorter or longer warranty periods based on price or type of equipment, so it is important to confirm your warranty with your account manager.
New Equipment carries the Manufacturer's Warranty
This warranty is typically one year and is covered by the manufacturer after the first 90 days and starts with the date of shipment. You will receive all your warranty information at the time of item receipt, in your packaging. The items covered by this warranty are typically headsets, voice conferencing units, network hardware and some telephones. The manufacturers of this hardware are typically Plantronics, Polycom, Netgear and Scitec. It is important to review your warranty information when you receive the item.
Unused Equipment Warranty
Unused equipment typically carries a One Year Advance Replacement Warranty.
This warranty is covered by Axis Telesolutions for the entire warranty period and starts with the date of shipment. Out of box failures will be replaced with unused hardware.
For all other warranty replacements, Axis reserves the right to replace defective hardware with unused hardware OR refurbished hardware.
Out of box failures are failures that occur during initial installation, as long as the installation occurs within 30 days of the original sale. Defective hardware must be returned with the original packaging.
Axis reserves the right to use unused OR refurbished hardware, to replace equipment returned without original packing or that is installed after 30 days.
Unused hardware is typically from: Avaya, Nortel, and Cisco.
Battery Warranty: All batteries come with a 90 Day Warranty.
After thirty days, Axis reserves the right to replace any battery with a reconditioned/refurbished battery.
Out of Service Equipment Warranty
Equipment sold OOS/Working, by Axis Telesolutions, carries a ten (10) business day warranty for testing only, with credit issued for any returns.
Equipment sold OOS/non-tested, by Axis Telesolutions, will be sold AS IS and carries no warranty, unless otherwise specified.
Defective Equipment Warranty
Defective equipment, sold by Axis Telesolutions, will be sold AS IS and carries no warranty, unless otherwise specified.
Repair Service Warranty: Repair warranties are typically a One Year Repair Warranty.
One Year Repair Warranty: A one year repair warranty is typically offered on phones, circuit packs, media modules, wireless handsets and voice conferencing units.
90 Day Repair Warranty: A 90 day repair warranty is typically offered on some wireless products and video conference units.
Limited Repair Warranty: The limited repair warranty is typically offered on video conferencing units and covers the repair of the original problem only.
Extended Repair Warranty: This can vary in length and can be added to most products, for an additional price.
One Year Advance Replacement Warranty Terms: If a problem occurs with your phone system equipment or parts, within the first three hundred and sixty five (365) calendar days from the date of shipment, Axis Telesolutions will advance replace it. Under normal conditions, Axis Telesolutions will ship the replacement equipment within one (1) business day, if the equipment is under warranty. Axis Telesolutions will only ship replacement equipment using the original shipping method. Expedited shipping is available, provided the customer pays the total cost to ship the equipment.
Customer will be issued a Return Authorization #, from Axis Telesolutions and the defective equipment must be sent back to Axis no later than ten (10) business days after the ship date of the replacement equipment. If the defective equipment is not returned in the proper time frame, the customer will be issued an invoice for the advance equipment item(s) and payment will be due. Customer will receive a prepaid call tag to use to ship the defective equipment back. When returning defective equipment, please make sure to include all power cords, power supplies, cables and any other equipment being replaced.
There will be a 20% Restocking Fee for any equipment that is returned incomplete.
One Year Repair/Replacement Warranty Terms: If a problem occurs with your phone system equipment or parts, within the first three hundred and sixty five (365) calendar days from the date of shipment. The customer can send the defective equipment to Axis Telesolutions, and Axis Telesolutions will determine if it can be repaired or if it needs to be replaced, at no charge. Axis Telesolutions will only ship replacement equipment using the original shipping method. Expedited shipping is available, provided the customer pays the total cost to ship the equipment. Customer will be issued a Return Authorization # from Axis Telesolutions and a prepaid call tag to use to ship the defective equipment back. When returning defective equipment, please make sure to include all power cords, power supplies, cables and any other equipment the needs to be replaced. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer. In this instance the customer will be responsible for the shipping cost if they would like the hardware returned.
**Axis does not warranty against customer abuse, neglect or acts of God. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis reserves the right to issue a credit for hardware or services in lue of sending replacement hardware or offering warranty repair service. This credit will not exceed the original purchase price of the hardware or repair service.
30 Day Warranty for Refurbished Equipment:
If a problem occurs with your phone system equipment or parts, within the first thirty (30) days from the date of shipment, the customer can send the defective equipment to Axis Telesolutions and Axis Telesolutions will determine if it can be repaired or if it needs to be replaced, at no charge. Customer will be issued a Return Authorization # from Axis Telesolutions and a prepaid call tag to use to ship the defective equipment back. Axis Telesolutions will only ship replacement equipment using the original shipping method. Expedited shipping is available, provided the customer pays the total cost to ship the equipment. When returning defective equipment, please make sure to include all power cords, power supplies, cables and any other equipment the needs to be replaced. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis does not warranty against customer abuse, neglect or acts of God. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis reserves the right to issue a credit for hardware or services in lue of sending replacement hardware or offering warranty repair service. This credit will not exceed the original purchase price of the hardware or repair service.
60 Day Warranty for Refurbished Equipment:
If a problem occurs with your phone system equipment or parts, within the first sixty (60) days from the date of shipment, and there is not an urgent need for replacement, customer can send the defective equipment to Axis Telesolutions and Axis Telesolutions will determine if it can be repaired or if it needs to be replaced, at no charge. Customer will be issued a Return Authorization # from Axis Telesolutions and a prepaid call tag to use to ship the defective equipment back. Axis Telesolutions will only ship replacement equipment using the original shipping method. Expedited shipping is available, provided the customer pays the total cost to ship the equipment. When returning defective equipment, please make sure to include all power cords, power supplies, cables and any other equipment the needs to be replaced. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis does not warranty against customer abuse, neglect or acts of God. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis reserves the right to issue a credit for hardware or services in lue of sending replacement hardware or offering warranty repair service. This credit will not exceed the original purchase price of the hardware or repair service.
90 Day Warranty for Refurbished Equipment:
If a problem occurs with your phone system equipment or parts, within the first ninety (90) days from the date of shipment, and there is not an urgent need for replacement, customer can send the defective equipment to Axis Telesolutions and Axis Telesolutions will determine if it can be repaired or if it needs to be replaced, at no charge. Customer will be issued a Return Authorization # from Axis Telesolutions and a prepaid call tag to use to ship the defective equipment back. Axis Telesolutions will only ship replacement equipment using the original shipping method. Expedited shipping is available, provided the customer pays the total cost to ship the equipment. When returning defective equipment, please make sure to include all power cords, power supplies, cables and any other equipment the needs to be replaced. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis does not warranty against customer abuse, neglect or acts of God. If Axis Telesolutions determines that the defective equipment was damaged by customer abuse or an Act of God, customer will be contacted and an alternate solution will be offered: chargeable repair (if it can be done) or a complete return of defective equipment to customer, with shipping charges included.
**Axis reserves the right to issue a credit for hardware or services in lue of sending replacement hardware or offering warranty repair service. This credit will not exceed the original purchase price of the hardware or repair service.
Two Year Warranty Terms for Refurbished Equipment :
If a problem occurs with your hardware within the first seven hundred and thirty (730) calendar days from the date of shipment, Axis Telesolutions, Inc. will cover this hardware under our Two Year Warranty.
During the first year, your equipment will be covered with an advance replacement and during the second year, your equipment will be covered by a repair warranty.
Advance Replacement: During the first three hundred and sixty five (365) days, Axis Telesolutions, Inc. will advance replace the defective hardware. Under normal conditions, Axis Telesolutions will ship the replacement equipment within one (1) business day, after being notified. Axis Telesolutions will only ship replacement equipment using the original shipping method. Expedited shipping is available, provided the customer pays the total cost to ship the equipment.
Customer will be issued a Return Authorization number from Axis Telesolutions, Inc. and a prepaid call tag to use to ship the defective equipment back. The defective equipment must be sent back to Axis no later than ten (10) business days after the ship date of the replacement equipment. If the defective equipment is not returned within the proper time frame, the customer will be issued an invoice for the advance replacement item(s) and payment will be due. When returning defective equipment, please make sure to include all power cords, power supplies, cables and any other equipment being replaced. There will be a 20% Restocking Fee for any equipment returned incomplete.
Repair Warranty: If a problem occurs with your hardware during the second year, between 366 and 730 days, Axis Telesolutions, Inc. will repair your hardware under warranty. During the second year of the warranty, the customer is responsible for shipping the defective hardware to Axis Telesolutions Inc.. During the second year Axis Telesolutions, Inc. will repair, or at its discretion, replace the defective hardware with equivalent hardware. Each piece of hardware will have an Axis warranty sticker referencing the date of shipment.
Warranty Terms are identified on the invoice issued by Axis Telesolutions, Inc.
Axis does not warranty against customer abuse, customer neglect or acts of God.
**Axis reserves the right to examine hardware being returned under any warranty, for any of these circumstances.
If it is determined that any of the customer abuse, customer neglect or acts of God are found to be the cause of the hardware malfunction, the customer will be notified with their available options:
the customer has the choice of being billed for the cost of the replacement items or for the repair services needed to correct the problem or to have the equipment sent back to them with shipping charges included.
Examples of circumstances that WARRANTIES DO NOT COVER:
1) Equipment damaged by accident, abuse, misuse, or neglect.
2) Equipment that has been altered or modified without authorization by Axis Telesolutions.
3) Equipment rendered inoperative by fire, flood, lightening or any ACT OF NATURE.
**Axis reserves the right to issue a credit for hardware or services in lue of sending replacement hardware or offering warranty repair service. This credit will not exceed the original purchase price of the hardware or repair service.
Order Cancellation
If you must cancel an order for any reason, please contact your account manager immediately, call us at 866-867-2947 or e-mail us at barbs@axistelesolutions.com; include your name, order number, item part number and description.
An Axis Telesolutions Customer Service Representative will determine whether the order has already shipped. If your order has not been shipped, we will process the cancellation with no fees.
If your order has already been shipped and you consequently receive it, please contact the returns department (Toll Free: 866-867-2947 email: barbs@axistelesolutions.com) and it will be handled under our normal Return Policy.
Any order placed on a credit card and then subsequently cancelled will result in a 2% to 3% cancellation charge.
Return Policy
Axis Telesolutions does accept returns on new and refurbished phone system equipment.
There will be a 20% restocking fee assessed on all returned items.
Products must be returned within (30) calendar days of Invoice. After (30) calendar days, no returns will be accepted.
All equipment must be returned in the same condition as it was originally sent, with all original packaging, documentation and accessories. Products that are incomplete or defective will not be refunded. Any new or unused products returned with a broken manufacturer's seal are subject to a 30% restocking fee.
Advance Replacement Repair Program Policy
Not all equipment is covered under this program. The sales price and the repair price of the item have to be determined before the sales order is initiated. The type and release of the hardware must be determined before the order is initiated. Any variations in hardware or release need to be agreed upon before the shipment goes out, so price adjustments can be made before shipping.
The defective hardware must be returned within seven (7) days. Customer must return the exact type of hardware and release/version. Customer must return all the hardware, cords, power supplies, etc. If the defective hardware cannot be repaired, then the customer will be responsible for the total purchase price of the item.
Product Repair Shipping
**Customer pays shipping to Axis. Axis pays shipping back to customer.**
Contact the Returns Department with any questions:
Axis Telesolutions, Inc.
2110 S. Vandeventer Ave.
St. Louis, MO 63110
Toll Free: 866-867-2947
Email: barbs@axistelesolutions.com