One Year Warranty
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IP office Release 8.0
What's New in IP Office Release 8.0?
IP Office Release 8.0 Product Description
Platform and Hardware Support
IP Office Control Unit Support
IP Office Release 8.0 is supported on the IP500 and IP500 V2 control units only.
IP Office Editions & Licensing
IP Office Basic Edition Mu-Law and A-Law SD cards in Release 7.0 enable two modes of operation - Quick Mode and Standard Mode. For IP Office Release 8.0, these have been re-branded to IP Office Basic Edition (PARTNER Mode and Norstar Mode) and IP Office Basic Edition respectively.
When the IP500 V2 is first started, it boots-up in Basic Edition, which offers a simplified management and out of the box operations, two intercom buttons, basic system functionality, voice mailboxes on all telephones, system programming support using the Telephone User Interface (TUI), etc. Basic Edition makes starting and using the system quick and easy.
Starting with Release 8.0, users who need full IP Office functionality need to apply the new Essential edition license before using manager to change from Basic Edition to Essential Edition. Once the system reboots, it restarts in Essential Edition which is the way it looked and felt in Release 7.0.
Other licensing changes in Release 8.0 are:
- Essential Edition license introduction
- Essential Edition License is a pre-requisite for the Preferred Edition License
- Preferred Edition is now a pre-requisite for Teleworker, Mobile Worker, and Office Worker and Power
User licenses..
- Upgrade from any prior release to R8.0 is chargeable
- New Trial Licenses
o Preferred Edition Trial License
o Advanced Edition Trial License
o Office Worker Trial License
o Teleworker Trial License
o Power User Trial License
o Mobile Worker Trial License
o Customer Service Agent Trial License
o Customer Service Supervisor Trial License
- New Upgrade License
o Mobile User to Power User Upgrade License
o Office Worker to Power User Upgrade License
New Hardware Components
- Avaya IP Office C110 Unified Communications Module (IP500 V2 only)
This module can be inserted into any of the 4 slots in the IP500 V2 chassis and provides on-board support for the following applications:
o Preferred Edition support for all system users
o User Productivity Package Support
o Mobility Server support
DECT R4 solution replacement modules
For customers that have or need a wireless solution, Release 8.0 has a number of updates for the IP Office DECT R4. The new IP DECT Gateway allows connecting digital base stations to the DECT R4 solution with the intent to leverage existing 4-wire cabling.
In addition, Avaya is introducing new versions of the IP Base Stations (IPBS) and the Avaya In-building Wireless Server (AIWS).
Enhanced Offer for Small Systems with 20 Users or Less - Basic Edition
The three versions of IP Office that are specifically targeted at this segment, are now branded as follows:
- IP Office Basic Edition Partner Mode.
- IP Office Basic Edition Norstar Mode
- IP Office Basic Edition
These offers are specifically designed to address the "Sub-20" user market:
- Server-free operations - voice mail embedded in unit, eliminating the need for external servers.
- "Set it and Forget it" -system requires virtually no 'hands-on' support.
- Out of the box operations - automatically starts up in a basic telephone system mode.
No programming required.
- Easy system management - system can be programmed using Telephone User Interface (TUI) or with IP Office Web Manager commands or the Simplified Manager GUI software for more detailed administration.
- Investment protection - users can start with the Basic Edition of operation, and switch to Essential Edition later (by adding the Essential Edition License) without replacing hardware (excluding PARTNER ETR modules / ETR telephones).
Enhancements all three Basic Editions include:
- IP Office Web Manager
IP Office Web Manager is a new browser based management tool designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers.
- Upgrading to IP Office Essential Edition from Basic Edition requires a new License (IP Office Essential Edition License).
- Mobile twinning is no longer supported in IP Office Basic Edition (Support for all users is included with IP Office Essential Edition)
(Call Forward to the mobile device continues to be supported in Basic Edition)
- The analog trunk disconnect support option that was previously only available in Norstar Mode is now available in all Basic Editions
- IP Office Basic Edition and Essential Edition voicemail enhancements (see below)
Phones Enhancements
With IP Office Release 8.0, the following features for phones are introduced or enhanced.
- High Quality Audio improvement via G.722 support
- Software version 4.3 for 1100 Series/1200 Series SIP terminal Enhancements
- New and enhanced version of the IP Office Video Softphone.
- Improved 96x1 Desk phone upgrade mechanism
- Support for Avaya 1010 and 1040 Video Conferencing devices
Core PBX Features
SIP trunking
Service Providers continue to broaden their SIP trunk offerings and SME customers are increasingly evaluating and adopting SIP trunks. IP Office R8.0 responds to these market trends, with several new SIP trunk capabilities, designed to simplify and address a wider set of implementation scenarios including:
- Standard SIP support across all IP Office modes and editions
- Early Media and Support for PRACK
- T.38 Fax Fallback
- Enhanced CLIR
- Display Directory Name on In-Bound SIP calls
Coaching/Silent Intrusion/Whisper page
This feature is available in Essential, Edition and enables users on a call to 'intrude' and listen depending on the configuration of the end users, i.e. whether Coaching Intrusion or Whisper Page is used. Intrusion can be done for internal calls or with external calls
Basic Edition and Essential Edition Voicemail Enhancements
In R8.0, the IP Office Basic Edition and Essential Edition voicemail will support the following new capabilities:
- Intuity Audix Commands are supported in addition to the currently supported TUI commands. In the Intuity Audix mode, the system shall utilize the same Intuity Audix commands that are currently used on Voicemail Pro, PARTNER Voice Messaging and PARTNER Messaging. The main reason for introducing the Intuity mode is to provide consistency in the command options across all our messaging solutions.
- Call Screening on Embedded Voicemail
A user will have the capability to listen to incoming calls. When an incoming call arrives at your phone and is then directed to and answered by the voice mail system, you automatically hear the caller on your phone speaker, the caller cannot hear you. You can decide whether to answer the call or drop from the call and let the voice mail system continue to handle the call.
- Enter System Administration from ext 10 or ext 11 while on a call
The system supports entry into system administration or programming from the first two extensions on the system (which are the system phones) while on a call. In addition, any eligible extension continues to have the ability to enter individual programming while on a call.
Preferred Edition Voicemail Enhancements
In Release 8.0, the Voicemail Pro will support the following new capabilities:
- Multi-time zone support
Multi Time Zone support in Preferred Edition gives the customers with a multi-site environment (IP Office SCN network) in different time zones the ability to get the right time stamps and announcements for the local time zone of the IP Office switch they are connected to.
- Feature parity for Preferred Edition between Windows and Linux
IP Office R8.0 adds more parity between Preferred Edition on Windows and Linux with respect to the following features:
o Text to Speech for Linux
o MAPI Exchange Integration on Linux
- Call Screening on Voicemail Pro
Voicemail Pro users will have the same capability as Embedded Voicemail users to listen to incoming calls. When an incoming call arrives at your phone and is then directed to and answered by the voice mail system, you automatically hear the caller on your phone speaker, the caller cannot hear you.
You can decide whether to answer the call or drop from the call and let the voice mail system continue to handle the call.
Avaya one-X™ Portal for IP Office in Release 8.0 introduces the following enhancements which improve user experience and user productivity and improves 3rd party application integration.
- User Friendly URLs
- Paging Enhancements
- Maximizing one-X Portal Gadgets
- Configuration Tab Layout Enhancements
- Mute button in Call Gadget
- one-X Portal Extensibility with 3rd Party Gadgets
- Presence and Instant Messaging
o MyBuddy
o Easy upgrade of conversations from IM to voice
o XMPP IM/Presence federation with GoogleTalk and Microsoft OCS
o Microsoft Exchange Calendar integration
- Desktop Application Integration
o Avaya IP Office Plug-in for Microsoft Outlook
o Salesforce.com Integration
o Call Assistant Enhancements
one-X ® Mobile Preferred for IP Office
one-X ® Mobile Preferred for IP Office is a mobile application available for smart phones on Android platforms. It provides rich unified communications capabilities for mobile workforce and is designed to give mobile users quick access to various forms of communications and help users conduct normal business while on the move. The application relies on permanent data connection with the communications server and is designed to provide an "always-on" experience delivering asynchronous events of interest to the user as they arrive from the communications server.
Contact Center and Customer Call Reporter
IP Office Release 8.0 introduces new features to increase the efficiency of a call center by offering Coaching Intrusion capabilities and by providing several enhanced reporting capabilities to allow the supervisor to create the real time and historical reports that best suit the business. These enhancements include:
- Coaching Intrusion, Silent Intrusion and Whisper Page
- System Talk Time statistic report enhancements
- Agent Productivity Factor (APF) in the Agent Time Card report
- 15 & 30 minute reports for the Call Summary Report (CSR) and the Call Detail Report (CDR)
- Report - Template Copy
- Custom Reports
IP Office Web Manager
IP Office Release 8.0 introduces the IP Office Web Manager. A new browser based management tool designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers.
IP Office Web Manager supports the following editions of IP Office:
- Basic Edition A-Law
- Basic Edition Mu-Law
- Basic Edition PARTNER Mode
- Basic Edition Norstar Mode
IP Office Web Manager supports the following browsers:
- Microsoft Internet Explorer 8 and later
- Mozilla Firefox 3.0 and later
- Windows Safari 4.0 and later
- Google Chrome 10 and later
- Apple Safari 3.1 and later
Release License / Upgrade License
When upgrading to Release 8.0 from a previous release, the IP Office 8.0 Release License must be present. It comes in two flavors:
- Upgrade to Release 8.0 for systems with 32 extensions or less
- Upgrade to Release 8.0 for all systems with more than 32 extensions
For new installations it is not required to purchase one of these licenses.
90-Day Entitlement Period
Beginning with IP Office Release 6.0 and continuing with IP Office Release 8.0 and the IPO500 V2 hardware, the system may be upgraded to the latest release of IP Office software (in this case Release 8.0) during the entitlement period; within 90 days after the system was first powered up by the customer. The customer has an entitlement period of 90 days from their initial use of the system to install the version of software they wish to run. Should another release of IP Office become available within 90 days of a system first being used, the customer may move to that release without purchasing an upgrade license. Example: if a customer first powered up the IP Office with Release 7.0, they are entitled to Release 8.0 within the 90 day period without charge for a Release 8.0 upgrade license. After the 90 day entitlement period, upgrade license charges will apply.
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
- Full PBX Features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
- Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, SIP, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.
- Extensions
Support for a range of extensions, from 2 to 384 that provide sophisticated voice performance for new and growing businesses.
- Telephones
A variety of telephones including analog, digital and IP hard and softphones (wired and wireless) that provide the appropriate desktop or device telephone for every need.
- Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.
- Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
- QSIG Networking
Standards-based multi-site networking to interoperate with other PABXs (licensed feature).
- Integrated H.323 and SIP Gatekeeper and Gateway for Converged Communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for call routing.
- SIP Trunking
SIP trunking to Internet Telephony Service Providers. IP Office allows users with non-SIP telephones to make and receive SIP trunk calls.
Data Communication Solution Features
For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:
- Internet Access
Firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.
- Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
- Security
NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.
- DHCP
Automatic IP address allocation for local and remotely attached PC's and other devices, including IP telephones.
- LAN Switching
The IP Office 500 V2 offers 2 switched Layer 3 Ethernet ports.
- LDAP Client Support
For standards based directory synchronization with Avaya one-X™ Portal for IP Office and Phone Manager.
Applications Platform Features
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications.
IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of license keys. The complete list of applications are:
- Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
- Avaya one-X™ Portal for IP Office
A powerful client/server web application that allows the user to control and manage phone calls from a web browser with the standard LDAP protocol for connectivity to external directories.
- Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
- Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any telephone capable of tone dialing. When used with Avaya one-X™ Portal for IP Office, the PC can be used to control message playback.
- Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message.
- Unified Messaging (UMS)
The Unified Messaging Service within Preferred Edition provides a higher level of integration to synchronize both voicemail and email inboxes.
- Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with Preferred Edition and with Essential Edition.
- Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN checking, remote time sheet management, etc. Enhance these systems by using Text To Speech to read information back to callers. Available with Advanced Edition.
- Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
- Customer Call Reporter (CCR)
Available with Advanced Edition and combined with the built-in Automatic Call Distribution functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels.
- CCR delivers:
- Simple/Intuitive Reporting
- Browser/Thin Client Architecture
- Single Server Efficiency (with Preferred Edition)
- Target Segment: Small Business<30 agents
- Can support up to 150 agents
- 30 supervisors
- One administrator
IP Office Basic Edition PARTNER® Mode
The IP Office Basic Edition Partner Mode continues the evolution of communications systems for small businesses.
PARTNER Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.
PARTNER Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.
PARTNER Mode provides enhanced features such as Visual Voice, Remote Call Forwarding, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more.
PARTNER Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 - 599).
PARTNER Mode supports all current and "Euro" versions of PARTNER ACS telephones, the 1400 Series digital telephones, the current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported.
PARTNER Mode also supports a new line of Avaya digital telephones - the 9500 Series telephones, and supports the Nortel T-Series and M-Series digital telephones.
PARTNER Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6- ports) and voice mail coverage activated for all telephones. The Embedded Voicemail offers a variable number of hours of storage:
- 2-ports = 15 hours of storage
- 4-ports = 20 hours of storage
- 6-ports = 25 hours of storage
System Capacities
PARTNER Mode supports larger telephone and trunk capacity as follows (may not be attained simultaneously):
100 Telephones:
- Up to 100 digital telephones
(1400 Series, 9500 Series, T-series and M-Series telephones)
- Up to 100 analog telephones
- Up to 18 PARTNER ETR telephones
(additional non ETR telephones can be added total to reach system capacity)
64 Trunks:
- Up to 32 analog CO lines
- 1 PRI/T1 (24 lines)
- Up to 20 SIP lines
- can support up to 72 trunks, but not simultaneously
IP Office Basic Edition Mu-Law
When the IP500 V2 containing a IP Office Mu-Law SD card is first started, it will boot-up as "Basic Edition", which has the same look and feel as PARTNER Mode, supporting out of the box operations, two intercom buttons, key system functionality, voice mailboxes on all telephones, TUI programming support, etc. "Basic Edition" makes starting and using the system quick and easy.
Users who need full IP Office Essential Edition functionality can apply the Essential edition license and the use Manager to change mode from "Basic Edition" to "Essential Edition". Once the system reboots, it re-starts as "Essential Edition" which is the way that IP Office Essential Edition works, looks and feels in Release 7.0.
System Programming
System programming is accomplished in two ways:
- Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration codes as the PARTNER ACS system.
- Graphical User Interface (GUI) - PARTNER Mode provides a "Simplified Manager" mode in the IP Office Manager software; allowing you to program the system in less than 30 minutes.
IP Office Basic Edition Norstar® Mode
The IP Office Basic Edition - Norstar® Mode (hereafter referred to as Norstar Mode) continues the evolution of communications systems for small businesses.
Norstar Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.
Norstar Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.
Norstar Mode provides the bulk of the feature set that the PARTNER ACS R8 supported; plus integrates enhanced features from the IP Office Essential Edition platform, such as Mobile Twinning, Visual Voicemail, 64- party Conferencing, SIP Trunking, Full PRI/T1 and more.
Norstar Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 - 599).
Norstar Mode supports all T-Series and M-Series Nortel telephones, the 1400 Series digital telephones, the 7406E and digital Mobility Wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported.
Norstar Mode also supports a new line of Avaya 9500 Series digital telephones.
Norstar Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones. Embedded Voicemail offers a variable number of hours of storage:
- 2-ports = 15 hours of storage
- 4-ports = 20 hours of storage
- 6-ports = 25 hours of storage
System Capacities
Norstar Mode supports larger telephone and trunk capacity as follows (may not be attained simultaneously):
- 100 Telephones:
- Up to 100 digital telephones
- Up to 100 analog telephones
- 64 Trunks:
- Up to 32 analog CO lines
- Up to 12 BRI channels
- 1 PRI/E1 (30 lines)
- Up to 20 SIP lines
IP Office Basic Edition A-Law
When the IP500 V2 containing a IP Office A-Law SD card is first started, it will boot-up as "Basic Edition", which has the same look and feel as Norstar Mode, e.g.: out of the box operations, two intercom buttons, key system functionality, voice mailboxes on all telephones, TUI programming support, etc. "Basic Edition" makes starting and using the system quick and easy.
Users who need full IP Office Essential Edition functionality can apply the Essential edition license and the use Manager to change mode from "Basic Edition" to "Essential Edition". Once the system reboots, it re-starts as "Essential Edition" which is the way that IP Office Essential Edition works, looks and feels in Release 7.0.
System Programming
System programming is accomplished in two ways:
- Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration codes as the Norstar system.
- Web Manager (GUI) - IP Office Web Manager is a new browser based management tool (replacing
Simplified Manager) designed to simplify the installation and maintenance process by providing an intuitive and user-friendly management tool that runs on most standard browsers. The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any device that supports standard browsers.
IP Office Control Unit
The IP500 V2 control unit is compatible with all IP500 base extension and Voice Compression Modules (VCM) cards as well as all external IP500 expansion modules.
IP500 V2 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The control unit provides:
- 4 slots to house a mixture of extension cards and VCM cards:
o Digital Station 8 card. Supporting IP Office digital telephones
o TCM8 Station card supporting select Nortel digital telephones (IP500 V2 control unit only)
o Phone 2 and Phone 8 cards
o VCM32 and VCM64 cards
o 4-Port Expansion card
o ETR6 port phone card (IP500 V2 only, North America only)
o Combination Card with 10 VCM channels, 4 analog trunks, 6 Digital Station (DS) and 2 Phone ports (IP500 V2 only)
o Combination Card with 10 VCM channels, 2 BRI trunk interfaces (4 channels), 6 Digital Station
(DS) and 2 Phone ports (IP500 V2 only)
- Optional trunk card support:
o Analog Trunk Module 4 card
o BRI4 and BRI8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
o Single and Dual Universal PRI cards
o IP500 Legacy Card Carrier: this card allows up to two IP400 Trunk or VCM Cards to be used with the IP500 control unit
o IP500 V2: 2 Slots for SD cards (System and optional) - System SD card is required for system operation as well as licensing of optional features and storage for embedded voicemail in
Essential Edition.
o 9-pin RS232 DTE Port for maintenance.
o Support for up to 12 IP500 Expansion Modules:
- Phone modules (16, 30)
- Digital Station modules (16, 30) supporting IP Office telephones with RJ45 connector
- Digital Station modules (16A, 30A) supporting Nortel telephones with RJ21 connector (IP500
V2 control unit only)
- Analog Trunk Module 16
- IP500 So8 module
- IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)
o External output socket supporting two relay on/off switch ports, e.g. for door entry systems
o Audio input port for external music on hold source
o 48 Data channels
o Up to 40 voicemail ports
o Two 10/100 switched Ethernet ports (Layer 3)