One Year Warranty
Axis Telesolutions Inc. offers a variety of warranty options. The one year warranty is an advance replacement warranty protecting against manufacturer defects. You will feel confident in knowing your equipment is backed by a leader in the telecommunication industry.
IP Office Release 6.1
What's New in the IP Office Release 6.1
This product description is largely based on IP Office Release 6.0. However IP Office Release 6.1 adds some significant enhancements which are summarized in this section.
- IP Office Essential Edition - PARTNER Version
The following new features are supported for IP Office systems running in this mode:
- Up to 9 auto attendants.
- Emergency greeting mode for auto attendants.
- Phantom user support including phantom user mailboxes.
- IP Office Essential Edition - Norstar Version
This mode of IP Office operation is now supported for the Middle-East and North Africa region. It issimilar to IP Office Essential Edition - PARTNER Version mode but does not support ETR phones.
- Phone Support
The following additional phones are supported by IP Office Release 6.1:
- 1000 Series: 1010 and 1040 high-resolution video phones.
- 1100 Series: 1120E and 1140E SIP phones.
- 1200 Series: 1220 and 1230 SIP phones.
- SIP extension support for video has been significantly enhanced.
- Customer Call Reporter
The following new features are supported by Customer Call Reporter 6.1:
- Supervisor dashboard display of statistics.
- Customer call map.
- Additional statistics for talk time.
- Supervisor controls for changing agent status.
- one-X Portal for IP Office
The following new features are supported by one-X Portal for IP Office 6.1:
- Redesigned gadgets layout including ability to move, resize, open and close gadgets.
- Enhanced conference controls including ability to mute other parties in a conference.
- Support on Windows client PC's for the Call Assistant which can be used even when not logged into the portal.
- Voicemail Pro
The following new features are supported by Voicemail Pro 6.1:
- Automatic call recording for internal calls.
- Post-call call flow completion option.
- Additional string processing options for Generic actions.
- IP Office Application Server
The IP Office Application Server is a single installation that provides one-X Portal for IP Office and Voicemail Pro services running on a Linux based operating system.
IP Office Standard Mode
The following is a summary of the major changes in IP Office Release 6.1 standard mode operation for IP Office Manager and IP Office core software.
IP Office Manager Enhancements for Multi Site Management
For IP Office systems configured in a Small Community Network (SCN), IP Office Manager now supports a range of features to simplify management of those systems. This includes being able to open and edit the configuration of multiple systems at the same time and using a graphic view of the SCN to add and edit links between the systems.
IP Office Manager has been enhanced to support the following features for a multi-site deployment:
- Manage multiple IP Offices from a single instance of IP Office Manager
- Support for up-to 32 IP Office PBXs and 1000 users across the 32 nodes
- Secure connectivity to get the latest configuration from multiple IP Offices on the same IP Office manager instance
- Connectivity status between nodes using Ping Central discovery and view of inventory of all IP Office nodes across multi site configuration
- Common sign-on Administrator credentials for Single Sign On (SSO)
- Add/Delete IP Office nodes to/from multi-site configuration
- Graphical display of connectivity of multiple nodes with option to select custom background image for the graphical display (such as world-map, state map, or campus map)
- Back-up configuration for all nodes in the multi-site configuration and offline provisioning
- Aggregated views across all nodes in the multi-site configuration for Users, Hunt Groups, User Rights, and Time Profiles
- *Unique Extension* Validation across Multiple IP Office nodes in the multi site configuration
- A single IP Office node is treated as a special case of multi-site management and supports all the features that are provided if IP Office is installed as a standalone device
SIP Trunk Enhancements
IP Office R6.1 continues to evolve a rich feature set of SIP trunk capabilities with enhancements that will facilitate certification with a broader range of Service Providers, to support both new and installed base IP Office sales opportunities.
The SIP trunk enhancements delivered with IP Office R6.1 include:
- Outbound Proxy with enhanced DNS - SRV look-up, multiple records (RFC 3263)
IP Office will now support the entry of Service Provider proxy addresses in various formats. A new tab is added to the SIP configuration form labeled "Transport". It contains four new fields: ITSP Proxy Address; Explicit DNS Server; Call Route via Registrar; and, separate registrar.
- ITSP Proxy Address
ITSP proxy address is used for SIP calls. A list of up to four IP addresses is supported, with each address separated by a comma or space. If left blank, the ITSP Domain Name is used and resolved by DNS, similar to if a DNS address had been specified. Addresses can include an indication of relative call weight (each address weight is compared to others).
- Explicit DNS Server
If specific DNS servers should be used for SIP trunk operation rather than the general DNS server specified or obtained for the IP Office system, the server addresses can be specified. If Explicit DNS Server(s) are configured, a DNS request will be sent out to see whether the proxy server has disappeared from those being offered.
- Call Route via Registrar
If selected, SIP registrations are balanced according to the weight of each resolved proxy. Once registered, all the calls are made to go through the proxy where the associated registration has occurred. All calls are routed via the same proxy as used for registration so the balancing is applied to registrations, versus calls. If multiple ITSP proxy addresses have been applied, the weighting for those addresses is applied to the registrations.
- Separate Registrar
This field allows the SIP registrar address to be specified if it is different from that of the SIP proxy. The address can be specified as an IP address or DNS name. A proxy server is considered Active once the IP Office has received a response to an INVITE, REGISTER or OPTIONS. A Proxy server is considered Active - In Maintenance if the server responds to INVITE with 503-Service Unavailable.
- P-Asserted Identity for each out-going call
The P-Asserted ID header is now configurable per SIP out-going call (SIP URI configuration item). The possible values include: None; Use Authentication Name; Use Internal Data; or, Free Form (any user input). This allows the administrator to control the display name and user name of "from" and "PAI" headers separately. In order for this feature to work, Send Caller ID must not be set to P-Asserted ID.
- Diversion header for call forward
Diversion header for call forward will allow the CLID of the original caller to be preserved in the case of an external call forward. This feature provides CLIP and CLIR feature to forwarded calls, which was previously available only to twinning. The feature is available to any type of Send Caller ID (Remote Party ID, PAI - discouraged). Customers using a mobile twinning CLIR feature will use this feature automatically after upgrade (no special configuration is required). There is flexible configuration for mapping the incoming caller number to a caller number applicable to the SIP trunk:
- The caller number can be pre-defined on the trunk.
- If the trunk users internal data and the caller in internal, the number will be mapped to the SIP trunk internal data.
- Reverse route look-up will be attempted for all group ID's belonging to that trunk.
- For external calls, prefix manipulation will be used.
- Hosted NAT Traversal
VoIP protocols do not traverse NATs very well, partly because VoIP protocol uses IP addresses and ports in application layer protocol messages. NAT compensation is required to allow VoIP protocols to traverse the NAT. When IP Office is deployed behind a NAT, something has to compensate for the NAT. IP Office R6.1 provides a way to compensate for local NAT, which works with any type of NAT and relies on static port forwarding in the NAT.
- If the call is coming from SIP and destination is on SIP, it is possible that SIP Relay will be used. Depending on firewall configuration, this might result in no speech path (RTP packets will never be sent because the firewall is blocking every received packet).
- IP Office will now generate UDP packets with no data using the same source and destination address and port that the RTP would use. This method can be deployed in the initial packets and can be performed periodically.
- SIP REFER based on configuration options in addition to auto-discovery
In previous releases SIP REFER worked on an auto discovery methodology. In IP Office R6.1 configuration is added for both incoming and outgoing REFERs. There will be a new group box on the SIP Tab called REFER support that will be enabled with a checkbox. When enabled, it will have 2 combo boxes, Incoming and Outgoing both will have values Never, Always and Auto. Please note that REFER method on the SIP trunk interface is supported for Attended type of transfers, not for Blind transfer (redirection).
- Video on SIP trunks
Video is now supported on SIP trunks (per RFC 4566). IP Office will tunnel video data end to end using either the SIP protocol or proprietary fields on multi-site networking trunks. End points will be responsible for negotiation and IP Office will not limit the choice of video codecs. IP Office will not perform any type of bandwidth management. RTP/RTCP data for video might be routed by IP Office.Video traffic will be routed using the same rules as for routing audio traffic. In the event that video transport addresses are multicast, no routing will be performed. If the trunk is configured to use STUN, unicast video addresses will be replaced with resolved addresses.
- SIP credentials
IP Office will use configured fields when registering or making calls (if that is configured on the SIP URI tab). IP Office will perform selective registration of credentials depending on the checkbox. A new configuration Contact field has been added. If not specified, the User Name will be used instead. The User Name and Authentication name can contain a domain name (can be FQDNs). For contact name, Domain name will always be the IP Office IP address or domain. SIP credentials are merge-able in IP
Office R6.1 so adding/modifying/deleting a credential will not require a reboot.
Music on Hold
Prior to IP Office Release 6.1, four Music on Hold sources was achieved by using the single external MoH audio input socket and 3 internal .wav files. The number of MoH sources remains at 4 sources, however, IP Office Release 6.1 introduces the ability to program up to 3 analog station ports as MoH source. IP Office Release 6.1 systems can have a combination of internal .wav files and analog station ports, not to exceed 3 in total. Additionally, any MoH source can be set for outbound calls (accomplished through the use of Short Codes). Analog extension ports (except those on PARTNER ETR base card) will have a new classification 'MoH Source' enabling the MoH functionality through that extension port. Analog extensions classified as MoH Source count as extensions for licensing upgrades. Within the Manager application, analog extensions configured as a MoH source are represented with a specific icon.
Trunk Diagnostics
IP Office Release 6.1 introduces the ability to generate/analyze BERT test patterns on IP500 PRI Trunk cards (single and dual) on a channel or circuit basis. B E R T is the abbreviation for Bit Error Rate Test.
NTP Time Service
New in IP Office R6.1 is the ability to have each PBX gets its time from an NTP time server, along with configurable automatic adjustment for daylight savings time.
PARTNER Version
For IP Office Release 6.1, IP Office Essential Edition - PARTNER® Version has the following enhancements:
Auto Attendant / Voice Mail
- Multiple Automated Attendants and Sub-Menus
Up to 9 Automated Attendants and/or sub-menus are now available
- Different Selector Codes based on Time Profile
Each Auto Attendant can have its own unique Morning / Afternoon / Evening / Out of Hours greeting; and different Selector Codes based on time profiles.
- Different Primary Language per auto Attendant
Each Auto Attendant supports English, French or Spanish as its default language. This includes all prerecorded greetings and prompts.
- Direct Inward Dial (DID) to Auto Attendant Support
DID calls can now be routed to and answered by their own Auto Attendant
- Emergency Greeting
Each Auto Attendant supports an Emergency Greeting that can be remotely recorded, activated or deactivated via Manager or Telephone (e.g. inclement weather closures; emergencies; etc.)
- Phantom Mailboxes
All 48 mailboxes in the Embedded Messaging can be used without the need for physical station ports.
- Voice Mail User Enhancements
- Bypass Greeting - you can press "1" to bypass the mailbox greeting
- End of Recording Options - pressing "#" at the end of your message will provide the caller a confirmation that "Your message has been sent. Goodbye."
- Change Message Status to New - allows you to change the status of an Old or Saved message back to New, putting it in the New Message queue and reactivating the Message Waiting light. This is available from both Visual Voice as well as via TUI command (*06).
System Features
- Increased support for ATM-4 Cards
The system now supports up to 16 Analog CO telephone lines.
- Unique Line Ringing with Override
Allows user to differentiate, by sound, which line is ringing via a unique ring pattern. Up to 8 rings patterns are available. Users can also decide if Unique Line Ringing or Personalized Station Ringing takes precedence.
- One-Touch Call Transfer
Users can now press their pre-programmed auto intercom button to transfer a call to an extension.
- Transfer Return to Programmable Extension
Allows an unanswered transferred call to be re-routed to an alternate extension.
- TUI Menu Optimization
The 1408/ 1416 menu has been optimized for easier programming and use.
- Wake-up Service
Allows extension 10 to set a wake-up reminder call for a user on the system. If call is not answered by the user, the system re-tries a 2nd time 5 minutes later. Ideal for the hospitality industry.
Service and Support Features
- SD Card Shut Down / Start Up via TUI
Allows the administrator to shut down or start up either the Primary or the Secondary SD card slot, via TUI commands, without disrupting the entire system.
- Display System IP Address
A new Feature Code (F591) displays the IP address assigned to the system.
- Display SD Card Feature Key
A new Feature Code (F592) displays the SD Card Feature Key ID number.
- Remote Access to the built-in modem (x76)
You can remotely access the built-in modem of the PARTNER Version by a DID number and by Auto Attendant selector.
Norstar Version
IP Office Release 6.1 Product Description
IP Office Essential Edition - Norstar™ Version is a new mode of operation, only supported on the IP500v2 that is being introduced in IP Office Release 6.1. The Essential Edition - Norstar™ Version is only available in the Middle East / Africa (MEA) region. The IP Office Essential Edition - Norstar™ Version supports only 1400 series digital phones and analog sets. All existing base cards (excluding the ETR-6 card) and expansion modules supported on the Essential Edition - PARTNER® Version are supported on Essential Edition - Norstar™ Version. Essential Edition - Norstar™ Version feature set is identical to that of Essential Edition - PARTNER® Version. Essential Edition - PARTNER® Version is available in US, Canada, and select CALA countries only.
IP Office Essential Edition PARTNER Version
The IP Office Essential Edition - PARTNER Version (known hereafter as PARTNER Version) is the next evolution of communications system for small businesses
PARTNER Version is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks.
PARTNER Version provides the end user a similar desktop experience as the PARTNER ACS: eg. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.
PARTNER Version provides the bulk of the feature set that the current PARTNER ACS R8 supports; plus integrates enhanced features from the IP Office Essential Edition platform, such as Mobile T Twinning, Visual Voice Mail, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more.
PARTNER Version provides the same 2-digit extension numbering plan as PARTNER ACS.
PARTNER Version supports all current and "Euro" versions of PARTNER ACS telephones. PARTNER Version also introduces a new line of digital telephones - 14xx Series sets, which will work in conjunction with the PARTNER ETR sets. Also supported is our current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog phones). The original MLS series telephones and older wireless telephones are not supported.
PARTNER Version includes Embedded Voice Mail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones.
IP Office Control Unit
With Release 6 a new control unit IP Office 500 V2 (IP500 V2) will be launched. The existing IP Office 500 control unit (IP500) will be phased out in the near future. The IP500 V2 control unit is compatible with all IP500 base extension and VCM cards as well as all external IP500 expansion modules.
The IP500 and IP500 V2 are stackable units with an optional 19" rack mounting kit and an optional wall
mounting kit for smaller configurations. They provide:
- 4 slots to house a mixture of extension cards and VCM cards:
- Digital Station 8 card.
- Phone 2 and Phone 8 cards.
- VCM-32 and VCM-64 cards.
- 4-Port Expansion card.
- ETR 6 port phone card. (IP500 V2 only, North America only)
- Combination Card with 10 VCM channels, 4 analog trunks, 6 Digital Station (DS) and 2 Phone ports.
(IP500 V2 only)
- Combination Card with 10 VCM channels, 2 BRI trunk interfaces (4 channels), 6 Digital Station (DS)
and 2 Phone ports. (IP500 V2 only)
- Optional trunk daughter card support:
- Analog Trunk Module 4 card.
- BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively).
- Single and Dual Universal PRI cards.
- Support for IP400 trunk and VCM cards using a Legacy Card Carrier.
- IP500: Slot for smart card Feature Key - required for system operation as well as licensing of optional
features.
- IP 500: Slot for Compact Flash card - used for embedded messaging as part of Essential Edition.
- IP500 V2 : 2 Slots for SD cards (System and optional) - System SD card is required for system operation as well as licensing of optional features and storage for embedded voicemail in EssentialEdition.
- 9-pin DTE Port for maintenance.
- Support for up to 12 IP500 Expansion Modules:
- Phone modules (16, 30).
- Digital Station modules (16, 30).
- Analog Trunk Module 16.
- BRI So8 module.
- IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)
- External output socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- 48 Data channels.
- Up to 40 VoiceMail Pro ports.
- Two 10/100 switched Ethernet ports (Layer 3).