One Year Warranty
Axis Telesolutions Inc. offers a variety of warranty options. The one year warranty is an advance replacement warranty protecting against manufacturer defects. You will feel confident in knowing your equipment is backed by a leader in the telecommunication industry.
IP Office Release 5.0
What's New in IP Office Release 5
For those already familiar with IP Office, this section lists the new features introduced in IP Office Release 5.This is not an exhaustive list; however, it covers the major changes that are aimed at improving product manageability, flexibility and end user mobility.
Licensing changes
With IP Office Release 5 the licensing model has changed in order to simplify selling, buying, learning and using IP Office. Additionally, the Professional License has been removed and the number of Voice Networking licenses reduced from 3 to 1.
With Release 5, IP Office now has a simple 3 step user-centric model:
1.IP Office system platform and phones
2.System Edition Licenses
3.User productivity licenses
IP Office System Platform and Phones
The base of the new licensing model is still the system platform incorporating the control units, base cards, trunk daughter cards and external expansion modules. Licenses such as VCM channels or E1/T1 channels are still required.
All voice networking functions are covered under a single license type. There is no longer any need for the Voice Networking Start 4 license or the Advanced Networking License. The existing Voice Networking Add 4 license is used to turn on networking and controls the number of available channels.
IP Office System Edition Licenses
There are 3 Editions in Release 5:
1.Essential Edition
This Edition supports the basic needs of a customer such as a voicemail box for each user, voicemail to e-mail, dial by name and automatic attendant.
2.Preferred Edition
In addition to the features provided by the Essential Edition, Preferred Edition supports customer and staff collaboration with functions such as secure "meet me" audio conferencing, call recording, conditional call routing to ensure that the right person receives the call, and graphical flexible programming for customization.
3.Advanced Edition
This Edition is an add-on to the Preferred Edition. The Advanced Edition supports 24/7 customer service with functions such as tracking and measuring customer service and agent productivity, search & replay of call recordings and integrated voice response. This Edition includes 1 Customer Service Supervisor user license for real-time & historic call reporting to ensure that customer service objectives are measured.
IP Office User Productivity Profile Licenses
In addition to basic telephony users with no applications enabled (except maybe voicemail), there are 3 exclusive user profile licenses in Release 5 which can be added to enhance employee productivity:
1.Mobile Worker
This Profile is targeted at users with mobile devices and no internet connection to the office, e.g. field sales and service staff who are often on the road. They are provided with functions such as one number access and call control as if "in the office", enabling them to never miss a call.
2.Tele Worker
This Profile is targeted at users who are working from home (or elsewhere) with Internet connection to the office. In conjunction with an Avaya IP Phone (5610, 5621), they are provided with functions enabling them to be a user of the Head Office system, either through the built-in VPN capability of their IP Phone or the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring any remote phone charges.
3.Power User
This Profile is targeted at users with the need for both Mobile Worker and Tele Worker functionality. Additionally, e-mail access to voicemail is provided including synchronization with any IMAP e-mail client (this requires Preferred Edition) as well as a PC softphone to save on call costs when travelling abroad. These exclusive user profiles are complemented by 3 optional add-on user profiles
4.Receptionist
This profile is targeted at operators/receptionists and provides a visual PC interface for call handling and management for multiple sites. Up to 4 of these users are supported on each system.
5.Customer Service Agent
This Profile is targeted at employees who are responsible for fielding customer service calls. It provides them with a web browser interface to view key statistics in real-time.
6.Customer Service Supervisor
This Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface.
The add-on user profiles could also be combined with the basic user. Basic users are users without any additional user profile license. The basic user has access to the IP Office core functions such as basic telephony, call forwarding, hunt groups, etc.
Hardware Support
IP Office Control Unit Support
- IP Office Release 5 is supported on the IP Office 500 and IP412 as well as the IP406 V2 (no longer sold).
- IP Office Release 5 is not supported on the Small Office Edition (SOE), IP401, IP403 and IP406 V1.
Note: Not all of the features in IP Office Release 5 are supported on all platforms and all phones- please see each feature's description in Chapter 4 for details.
IP Office 4-port Expansion Card
- The 4-Port expansion card is a base card of the IP Office 500 control unit.
- The 4-Port expansion card enables IP Office to add up to 4 more expansion modules (DS16, DS30, Phone16 and Phone30). From Release 5 upwards it is possible to connect 12 expansion modules in total.
- As a result the total capacity of IP Office 500 increases to 384 phone ports.
Phone Support
1603SW IP Telephone Support
The 1603 SW IP Telephone supports the same interface as the 1603 on IP Office but has a built-in Ethernet switch.
Support of SIP Endpoints
SIP endpoints are supported on IP Office Release 5 for Voice (Audio) and Fax (T.38) communication. This allows the usage of standards compliant IP telephones using the open SIP standard, giving customers a choice of endpoints of different manufacturers including special purpose devices such as conference phones, hotel phones or terminal adapters.
Next to standard SIP functionality, SIP endpoints also support the rich set of IP Office features like hotdesking, follow me or account codes. Applications such as one-X Portal for IP Office are also available with SIP endpoints. Please refer to Chapter 5 - IP Telephony for a feature overview.
In order to use a SIP endpoint with IP Office, a "Third party IP endpoint license" is required. This license will continue to support endpoints based on the H.323 standard but will also be required for generic SIP endpoints on IP Office.
DECT R4 Solution Support
IP Office Release 5 supports the new IP-DECT R4 Solution Radio Fixed Parts (RFP) RM627 and RM637 as well as the new 3720 and 3725 handsets.
1600 Series IP Telephone advanced user interface
- Enhanced Features Menu
User interface enhancements on the 1608 and 1616 phones to access commonly used features - similar to a mobile cell phone style menu.
- Improved centralized call log and personal directory supporting hot desking.
- Status Indication of selected features.
Core Function Support
Central Directory
- External directory entries can be obtained from up to three different sources per IP Office:
- Locally configured by using IP Office Manager or system phone (1608/1616).
- From an LDAP server.
- From another IP Office via HTTP.
- This allows a centralized system directory for an SCN.
Centralized Call Log
- User and hunt group centric Call Log driven by IP Office, not by the phones themselves.
- This feature is supported in the SCN when using hotdesking.
- Call log data is retained through controlled restarts of the phone system.
- With IP Office Release 5, the users centralized call log is shown on their 1608/1616 phone, T3 phone and one-X Portal for IP Office.
Increase of Conferencing capacity up to 128 channels
- IP500 conferencing capacity increased from 64 channels to 128 channels. This could be alternatively 2 conference of 64 users, 3 conferences of 42 users or any other combination (maximum 64 participants per conference call).
Extended Small Community Network (SCN) with Resilience
- Up to 32 Nodes in a SCN, the maximum number of users remains at 500.
- IP Office systems can now be connected together in a meshed layout in addition to a star layout.
- In an SCN, one IP Office can be assigned to backup another adjacent system including IP Phones, hunt groups, user licenses (UMS and Mobility license only) and VoiceMail Pro.
Enhanced Fax support in IP Networks
- IP Office supports T.38 Fax over SIP on the trunk and user side.
- An analog G3 Fax appliance can connected to the SIP/IP network via an Analogue Telephone Adapter
(ATA).
New Phone Operation Features
- Line Appearance Button Usage
In Release 5 it is possible to configure Line Appearances before Call Appearances on 1600 Series phones. When configured in this way, an idle phone going off hook will select a line appearance and will be connected to an outside line.
- Transferable Dial Out Privilege
A privileged user (Operator / Supervisor) can transfer an outside line (secondary dial tone) to a user that does not have external privileges.
- Ring Selection for Bridged and Call Coverage Appearance Calls The alert signal (ring tone) used for bridged appearance and call coverage appearance buttons can be set to the following values: Ring (default), Abbreviated Ring or No Ring.
- Internal Twinning Enhancements
When using phones that are internally twinned, access to primary user settings and information from either extension has been improved. That includes status indication for those features and related functions such as message waiting indication.
- The user can access their personal directory contacts from the secondary phone if it is a 1608, 1616 or T3 Series phone.
- The user can access their centralized call log from the secondary phone if it is a 1608 or 1616 phone.
- User configuration changes made at the secondary phone using short codes or programmable buttons are applied to the primary user.
- For phones that use the single-letter user status indicators on their displays, a T will be shown on the secondary phone when it is internally twinned.
- External Call Lamp Indication
New system wide configuration parameter to select the LED flash pattern used for external call ringing on bridged and coverage appearances.
- Unconditional Forward to Voicemail
The ability to forward calls to Voicemail, even when the user's voicemail is not activated.
- Coverage to Operator
An operator or a group of operators can be configured to provide coverage for external calls that would otherwise go to voicemail.
- Drop External Only Conferences
New system wide configuration parameter to drop all external parties when the last internal party leaves a conference.
Messaging Enhancements
Embedded Voicemail
- Dial by Name
The caller's search is guided by voice prompts and can be based on either first or last name. VoiceMail Pro enhancements
VoiceMail Pro has been enhanced in response to customer requests.
- Integration with Microsoft Exchange Server 2007 for full message synchronization, also enabling Blackberry / PDA messaging integration.
- Unified Messaging Web Access has been enhanced to include controls for callback, get previous and get next messages.
- Unified Messaging Service (UMS) now supports hunt group mailboxes.
- Enhanced Small Community Network (SCN) support: VoiceMail Pro is now able to support SCN with up to 32 nodes.
- Maximum number of ports increased from 30 to 40 on IP500.
- Seamless support for the IP Office primary / backup resilience capability introduced in this release for business continuity.
- Ability to import and export conditions.
- Additional enhancements to:
- Whisper Action now allows the administrator to utilize it in a force feed capacity.
- Alarm Set Action has the ability to pre-select extension and time.
- Set Caller Priority allows the priority of the caller to be set as part of the VM Pro transfer / supervised transfer actions.
- Minimum Message Length can be modified by the administrator.
- Generic Action now has a Wizard to allow the administrator to easily create customized call flows.
One-X Portal for IP Office (new)
- The one-X Portal for IP Office is a thin client application i.e. the user accesses one-X Portal for IP Office via a browser. Current versions of major browsers will be supported (e.g. Internet Explorer, Mozilla FireFox).
- The following features are supported by one-X Portal for IP Office:
- User Call Control
- Call forwarding (CFWD), Do not disturb (DND) and exception management
- Voicemail collection and management
- IP Office integrated System Directory (read only) and Personal Directory (read and write)
- Ability to use external LDAP directory services (read only)
- All directory contacts are presented as click-to-dial and are searchable
- Dynamically updated user call log
- Automated provisioning and management available to administrators
- Presence information is shown for all internal users (including across Small Community Network)
Service Enhancements
IP telephony Quality of Service (QoS) reporting is now supported for Avaya 1600, 4600 and 5600 Series phones. It is also supported for calls using an IP Office VCM channel.
- System Status Application (SSA) displays QoS data in extension/trunk status screens.
- Quality thresholds can be set which, if exceeded will trigger an alarm to SSA and SNMP at the end of a call.
Enhancements to VoIP Telephone Support
There three ways to support the upgrade of Avaya IP Phones
- Custom - HTTP/TFTP Server
- Memory Card - Compact Flash
- Manager - HTTP/TFTP Relay to Manager
Manager Changes
- Print phone button labels for 1600 Series phones from Manager
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
- Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
- Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, SIP, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.
- Extensions
Support for a range of extensions, from 2 to 384 that provide sophisticated voice performance for new and growing businesses.
- Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need.
- Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.
- Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
- QSIG Networking
Standards-based multi-site networking to interoperate with other PABX's.
- Integrated H.323 and SIP Gatekeeper and Gateway for converged communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for routing and up to 128ms of Echo cancellation depending on Voice Compression Module (VCM) card fitted.
- SIP Trunking
IP Office 4.0 and above supports SIP trunking to Internet Telephony Service Providers. This approach allows users with non-SIP phones to make and receive SIP calls.
Data Communication Solution Features
For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:
- Internet Access
Firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.
- Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
- Security
NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.
- DHCP
Automatic IP address allocation for local and remotely attached PC's and other devices, including IP phones.
- Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or digital trunks: individual firewall security, access control per user, and standards-based security enable remote workers.
- LAN Switching
The IP500 offers 2 switched Layer 3 Ethernet ports.
- LDAP client support
For standards based directory synchronization with one-X Portal for IP Office and Phone Manager.
Applications Platform Features
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications.
IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of license keys.
- Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
- one-X Portal for IP Office
A powerful client/server web application that allows the user to control and manage phone calls from a web browser with the standard LDAP protocol for connectivity to external directories.
- Phone Manager
A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.
- Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
- Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control message playback.
- Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message.
- Unified Messaging
The Unified Messaging Service within VoiceMail Pro provides a higher level of integration to synchronize both voicemail and email inboxes.
- VoiceMail Pro Web Access
Together with UMS comes the ability to access voice mails via a web browser. using this voicemail messages can be managed and listen to using either the PC or the IP Office extension.
- Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with VoiceMail Pro and with Embedded Voicemail for IP500 and IP406 V2.
- Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet anagement, etc. Enhance theses systems by using Text To Speech to read information back to callers.
- Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
- Customer Call Reporter
Combined with the built-in ACD functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels
- IP Office + CCR = Informal Call Center
- The new CCR application delivers:
- Simple/Intuitive Reporting
- Browser/Thin Client Architecture
- Single Server Efficiency (with VoiceMail Pro)
- Target Segment: Small Business, <30 agents
- Can support up to 150 agents
- 30 supervisors
- one administrator
IP Office 500 Control Unit
IP Office Release 5.0 Product Description
With a greater VCM channel capacity and performance, the IP Office 500 (IP500) is the most suitable of the IP Office range for IP Telephony applications. The IP500 also differs from the IP412 by providing a greater trunk expansion capability of up to four dual PRI trunks (giving a maximum of 240 channels). The IP500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The IP500 includes:
- 4 slots to house a mixture of extension cards and VCM cards:
- Digital Station 8 card.
- Phone 2 and Phone 8 cards.
- VCM-32 and VCM-64 cards.
- 4-Port Expansion card.
- Optional trunk daughter card support:
- Analog Trunk Module 4 card.
- BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively).
- Single and Dual Universal PRI cards.
- Support for IP400 trunk and VCM cards using a Legacy Card Carrier.
- Slot for smart card Feature Key - required for system operation as well as licensing of optional features.
- 9-pin DTE Port for maintenance.
- Support for up to 12 IP500 Expansion Modules:
- Phone modules (16, 30).
- Digital Station modules (16, 30).
- Analog Trunk Module 16.
- BRI So8 module.
- IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)
- External output socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- 48 Data channels.
- Up to 40 VoiceMail Pro ports.
- Two 10/100 switched Ethernet ports (Layer 3).