One Year Warranty
Axis Telesolutions Inc. offers a variety of warranty options. The one year warranty is an advance replacement warranty protecting against manufacturer defects. You will feel confident in knowing your equipment is backed by a leader in the telecommunication industry.
IP Office Release 4.1
What's New in IP Office 4.1
For those already familiar with IP Office, this page lists the new features introduced in IP Office 4.1. This is not an exhaustive list, however, it covers the major changes that are aimed at improving product flexibility and end user mobility.
Hardware Support
IP Office Control Unit Support
- IP Office 4.1 is supported on the IP500 as well as the Small Office Edition, IP406 V2 and IP412.
- IP Office 4.1 is not supported on the IP403 and IP406 V1.
Note: Some early IP406 V2 systems (typically pre PCS08) do not have enough memory to run IP Office 4.1 software. If your IP406 V2 system does not have enough memory there is a process in place to enable you to upgrade the system free of charge.
IP500 Universal PRI daughter card
This new card provides digital trunk interfaces for the IP500.
- Each card is configurable to connect to T1, PRI, E1 or E1R2 lines.
- The card is available in either a single or dual PRI variant. The single variant can support up to 24 T1 channels or up to 30 E1 channels. The dual variant can support up to 48 T1 channels or 60 E1 channels.
- On each card, 8 channels are enabled by default. Further channels may be enabled by the purchase of additional licenses in 2-channel or 8-channel increments.
- The IP500 PRI daughter card can be fitted to any IP500 VCM or extension base card (not the Legacy Card Carrier).
- Up to four Universal PRI cards can be installed in any combination in the IP500 chassis (max. 192 T1 or 240 E1 channels).
- Diagnostics capabilities:
- Visual indicators to show service state
- Physical test points to monitor traffic
IP500 Expansion Modules
Avaya has introduced new versions of the following IP Office expansion modules. They are functionally identical to the existing IP400 versions but have been refreshed in the look and feel of the IP500 (dark gray color) and require the IP500 rack mounting kit.
New modules:
- IP500 DS 16
- IP500 Phone 16
- IP500 Analog Trunk 16 (North American version)
- IP500 BRI So8
Terminal Support
The following terminals are not supported by IP Office 4.1. They may function but have not been tested with 4.1 and any faults reported with 4.1 will not be fixed.
- 20DT Analog DECT used with IP Office Analog DECT and Compact DECT
- 4606, 4612 and 4624 IP phones
- TransTalk 9040
Small Community Networking
- Support on IP500 running Standard Edition software
Since the Q3 2007 Maintenance Release of IP Office Release 4.0 software, the Voice Networking Licenses and Advanced Networking Licenses work on Standard Edition and do not require an upgrade to Professional Edition. Only the main site of the Small Community Network (SCN) requires Professional Edition (since centralized Voicemail Pro would be running).
- If the customer requires voice messaging, the only messaging supported in the SCN is Voicemail
Pro. Therefore, the site running Voicemail Pro would require Professional Edition.
- If the customer does not require voice messaging at all, all sites in the SCN could operate running Standard Edition while still benefiting from the other SCN features:
Desk to desk dialing. Absent Text Messaging. Hot desking across network.* Camp-On.
Hold / Transfer. Busy Lamp Field. Paging. Remote Hot Desking.*
Call Forward. Dynamic User Directory. Call Pick-Up. Distributed Hunt-Groups.*
Conference. Centralized Receptionist. Call Back When Free. Anti-Tromboning.
*Requires Advanced Small Community Networking licenses.
System Status
- System Status Application
The ability to play back previously recorded logs has been added to SSA in Release 4.1.
Embedded Voicemail
The following enhancements have been added to make the embedded voicemail solution more complete.
- Up to 40 Auto Attendants on Embedded Voicemail
Embedded Voicemail for IP500, IP406 V2 and Small Office Edition allows up to 40 independent Auto Attendants to be configured, which may be linked together to enable multiple tiers (e.g. 8 attendants with 5 levels each, or other similar permutations).
- Ability to give labels to recordings
The Auto Attendant form has a new recording label field added against each 'greeting' option and the 'menu' option. A recording can be referenced by name and re-used in multiple Auto Attendants without the need to create a recording for each occurrence/instance.
- Embedded Voicemail shutdown feature
Since the Q2 2007 Maintenance Release of IP Office Release 4.0 software, IP Office includes a new short code feature - "ShutdownEmbeddedVoicemail". This allows a polite shutdown of the embedded Voicemail card so that it can be removed from the IP500 or IP406 V2 without having to power off the unit. The card LED will extinguish when this short code feature is run to indicate that it is safe to remove the card.
Voicemail Pro
- Call Transfer Announcements
When calls are transferred to a number, Voicemail Pro is able to announce the destination name or number to the caller. This feature is configurable through the Auto Attendant Properties for Transfer.
- Call Transfer Data Tagging
Call Data tagging has been enhanced to support unsupervised transfers so that all call transfers support the ability for Call Data tagging information to be passed with the transferred call.
- Queue Announcements
Voicemail Pro can announce to callers in queue the length of time the call has been in the system, as well as the length of time the call has been in queue. This will help alleviate frustration since callers will know they are not stuck in a non-progressing queue.
- Variable routing via Call Flow
The existing CLI routing call flow action has been enhanced to offer routing by additional variables, including a new DDI/DID variable ($DDI). It also allows the use of wildcards for matching. The action is now known as 'Variable Routing' where the user can select the variable to test against a configured routing condition. The administrator can program conditional re-routing of calls based on queue position or time spent in the queue.
- Call Recording Enhancements
The IP-Office Manager now has the ability to select the mailbox that Hunt Group and Account code recordings should be targeted to.
- LIFO/FIFO playback
Voicemail Pro administrators now have the ability to select the playback order of new or saved messages, either on a last-in/first-out (LIFO) or first-in/first-out (FIFO) basis. This is a system-wide setting.
- Castelle Fax Server
In addition to a number of other supported fax servers, Voicemail Pro now supports Castelle Fax Servers.
Phone Manager Pro
- Telecommuter Mode
Phone Manager Pro allows the making and receiving of calls and the retrieving of voicemails from an external phone number as if they were in the office, with Phone Manager providing the call control. This also provides the convenience of centralized billing as well as potential cost savings for remote workers and mobile work force. To use Telecommuter mode, a Phone Manager Pro license is required for each remote worker.
Twinning of Appearance Keys
Users with internal twinning enabled can now receive line appearance, bridged appearance and coverage calls on their twinned phone.
VPN Phones
- VPN capability in 4600 and 5600 series phones
Release 4.1 supports licenses to allow remote IP handsets to access the IP Office over a secure IPSec Virtual Private Network (VPN) without the need for a separate VPN gateway at the remote location. Note that this requires a compliant VoIP-ready VPN device at the central site; it is not possible to terminate the VPN tunnel directly on the IP Office.
Improved IP DECT Licensing
Pre-licensed IP-DECT base stations are now available making both first time installation and upgrades easier and more flexible.
Other Features
- Time of Day and Date Routing of calls
A new calendar facility has been added to the IP Office Time Profiles to define dates and times for specific operations. This provides the flexibility to use date and time on any feature that makes use of Time Profiles, e.g. for public holidays. This is also supported on Incoming Call Routes.
- Queue Threshold Alert
A new feature has been added that alerts at a selected analog extension port when the number of calls queued against a Hunt Group exceed a threshold. Typically the User to Alert will be a loud ringer or other alerting device.
- Transport Layer Security (TLS) and enhanced Password policy
The security administrator can select whether the session between Manager and IP Office can utilize TLS v1.0. Enabling this option will disable access to versions of Manager that do not have TLS capability. The selection of whether TLS is to be enforced will reside within the security settings, not within general configuration settings.
- Manager security can be set to none, low, medium or high. For medium or high settings, an idle timeout causes the user name and password to be re-requested before any Manager operation can be continued. Any Manager data is grayed out until the password is successfully entered. Different levels of password expiry and complexity are also supported.
- Syslog support
A Syslog client has been added to IP Office which is capable of reporting administrative changes and security events to up to two external Syslog servers connected via IP (LAN or WAN).
- Disable Speakerphone
This feature gives the administrator the ability to turn off the hands free speakers on both IP Office digital handsets and IP handsets. The default operation is for the speaker to be enabled. When Speakerphone is disabled pressing the Speaker button will have no action and an error bleep will sound (through the speaker). Disable Speakerphone is supported on the 2400, 5400, 4600, 5600 and 6400 series phones. It is not supported on 4400 series phones or T3 series phones (digital, IP or analog).
- Group Listen
IP Office digital handsets now support the "Group Listen" feature, which allows the audio path to be twoway on the handset (or headset) while the speaker is one-way listen only. This allows the person with the handset to speak to the far-end, while everyone else in the room can hear the responses (with side discussions, etc. that would not be picked up by the handset). Group Listen is only supported on the 2402, 2410, 2420, 5402, 5410, 5420, 6408, 6416, 6424 phones. It is not supported on IP phones.
- Manager Start-up Banner
On starting Manager, an optional banner can display textual information stored within a text file. The user will be required to select to continue using Manager. If the text file cannot be found then no information will be presented.
- Manager Warning Dialog
Manager now includes a small text field that might be used to record general notes about a site or contact details for a centrally managed system. When used with the appropriate flags, this feature can be used to avoid conflicts when more than one simultaneous attempt is made to configure the IP Office.
- LAN 2 interface on port 8 of the IP406V2
The IP406V2 provides the facility to configure a second logical LAN interface on port 8 of the built-in Ethernet switch. Once enabled, the LAN 2 interface is available as an IP route destination.
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
- Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
- Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.
- Extensions
Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and growing businesses.
- Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need.
- Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.
- Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
- QSIG Networking
Standards-based multi-site networking to interoperate with other PABX's.
- Integrated H.323 Gatekeeper and Gateway for converged communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for routing and up to 128ms of Echo cancellation depending on VCM card fitted.
- SIP Trunking
IP Office 4.0 and above supports SIP trunking to Internet Telephony Service Providers. This approachallows users with non-SIP phones to make and receive SIP calls.
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
- Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
- Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog ground
start for comprehensive network connectivity. Not all trunk types are available in all territories, please
check for local availability.
- Extensions
Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and
growing businesses.
- Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that
provide the appropriate desktop or device phone for every need.
- Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's
unique criteria.
- Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
- QSIG Networking
Standards-based multi-site networking to interoperate with other PABX's.
- Integrated H.323 Gatekeeper and Gateway for converged communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for
routing and up to 128ms of Echo cancellation depending on VCM card fitted.
- SIP Trunking
IP Office 4.0 and above supports SIP trunking to Internet Telephony Service Providers. This approach
allows users with non-SIP phones to make and receive SIP calls.
Data Communication Solution Features
For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:
- Internet Access
Firewall protected, leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.
- Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
- Security
NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.
- DHCP
Automatic IP address allocation for local and remotely attached PCs.
- Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or digital trunks: individual firewall security, access control per user, and standards-based security enable remote workers.
- LAN Switching
The Avaya IP Office - Small Office Edition has a 4 port Ethernet switch (Layer 2) plus a fifth Ethernet WAN port (Layer 3). The IP406 V2 offers an 8 port Ethernet switch (Layer 2), with port 8 able to act as a second LAN interface. The IP412 and IP Office 500 offer 2 switched Ethernet ports (Layer 3).
- LDAP client support
For standards based directory synchronization for Phone Manager.
Applications Platform Features
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full compliment of sophisticated applications. IP Office provides free-of-charge applications, including Phone Manager Lite, Voicemail Lite and CTI interfaces. These free-of-charge applications can be upgraded to provide enhanced functionality by chargeable license keys.
- Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
- Phone Manager
A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.
- Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
- Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control message playback.
- Integrated Messaging
Voice messages can be can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message. Integrated Messaging Pro provides a higher level of integration with Microsoft Exchange Server to synchronize both voicemail and email inboxes
- Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with Voicemail Pro and with Embedded Voicemail for IP500, IP406 V2 and Small Office Edition.
- Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers.
- Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
- Compact Business Center
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple installation, and more.
- Compact Contact Center
This is the IP Office Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting. It provides real time tracking andanalysis, options for agent connection, and remote agent support and wallboards for installations of up to 75 agents.
IP406 V2 Control Unit
IP Office Release 4.1 Product Description
The IP406 V2 control unit is a stackable unit with an optional 19" rack mounting kit. The IP406 V2 includes:
- Eight Digital Station (DS) ports for supported 2400, 4400, 5400, 6400 and T3 Series phones plus 3810
wireless (US) phones.
- Two Analog telephone ports.
- Two Wire
- DTMF signaling (No rotary or Loop Disconnect)
- Timed Break Recall (No Earth Loop Recall)
- Caller ID capable - a variety of standards, see later
- MWI capable - 82.5V and Line Reversal
- Eight 10/100 Mbps LAN Switched ports (Layer-2, unmanaged).
- Support for optional embedded voicemail/auto-attendant (Compact Flash card)
- 9-pin DTE Port (for maintenance or Feature Key connection for application licensing).
- X.21/V35 WAN interface.
- Support for up to 6 IP Office Expansion Modules:
- Phone modules (8, 16, 30)
- Digital Station modules (16, 30)
- Analog Trunk Module 16
- So8 module
- External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- Two trunk interface card slots for analog, BRI, PRI (T1, E1) or CAS (E1R2)
- Internal socket for IP Telephony expansion - voice compression modules (from 4 to 30 channels)
- Internal socket for internal modem (2 or 12) for Remote Access Services
- 50 Data channels
- Up to 20 Voicemail Pro ports
IP412 Control Unit
With a greater internal data transfer capability than the IP406 V2, the IP412 is more suitable for meeting the needs of the small contact center or businesses with a CRM focus. The IP412 differs from the IP4060 V2 by providing a greater trunk expansion capability of up to four PRI trunks. The IP412 is a stackable unit with an optional 19" rack mounting kit. The IP412 includes:
- 9-pin DTE Port (for maintenance or Feature Key connection for application licensing).
- X.21/V35 WAN interface.
- Support for up to 12 IP Office Expansion Modules:
- Phone modules (8, 16, 30)
- Digital Station modules (16, 30)
- Analog Trunk Module 16
- So8 module
- External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- Two trunk interface card slots for analog, BRI, PRI (T1, E1) or CAS (E1R2)
- 2 internal sockets for IP Telephony expansion - voice compression modules (from 4 to 30 channels)
- Internal socket for internal modem (2 or 12) for Remote Access Services
- 108 Data channels
- Up to 30 Voicemail Pro ports
- Two 10/100 switched Ethernet ports (Layer 3).