One Year Warranty
Axis Telesolutions Inc. offers a variety of warranty options. The one year warranty is an advance replacement warranty protecting against manufacturer defects. You will feel confident in knowing your equipment is backed by a leader in the telecommunication industry.
IP Office Release 4.2
What's New in IP Office 4.2
For those already familiar with IP Office, this section lists the new features introduced in IP Office 4.2. This is not an exhaustive list; however, it covers the major changes that are aimed at improving product manageability, flexibility and end user mobility.
Hardware Support
IP Office Control Unit Support
- IP Office 4.2 is supported on the IP Office 500 and IP412 as well as the Small Office Edition and IP406 V2 (no longer sold).
- IP Office 4.2 is not supported on the IP403 and IP406 V1.
Note: Not all of the features in IP Office 4.2 are supported on all platforms - please see each feature's
description for details.
1600 Series IP Telephone Support
IP Office 4.2 Q4 2008 supports the Avaya IP 1600 series telephones - models 1603, 1608 and 1616, together with the BM32 button module. The Avaya 1600 series form a family of cost-effective IP telephones that deliver familiar features at an attractive price point for customers with basic communications needs. Designed as a stand-alone portfolio these telephones may be intermixed with other Avaya IP telephones. Combining the features of traditional telephones and the latest in telephone user experience, Avaya IP 1600 series telephones provide critical capabilities not often found in competitively priced models.
Legacy Telephone Support
The following telephones are not supported by IP Office 4.2. They may function but have not been tested with IP Office 4.2 and any faults reported with IP Office 4.2 will not be fixed.
- 20DT Analog DECT used with IP Office Analog DECT and Compact DECT
- 4606, 4612 and 4624 IP phones
- TransTalk 9040
So/To Interfaces for IP500 BRI
IP Office 4.2 permits circuits on the IP500 Dual and Quad BRI trunk interfaces (daughter cards) to operate as. So interfaces in the same way as ports on the S08 Expansion Module. IP Office provides clocking, and runs the ETSI Protocol as network rather than TE equipment.
The IP500 BRI card in So mode supports both point-to-point and point-to-multipoint connections. A maximum of 10 terminal endpoints identifiers (TEIs) are supported on each bus. There is no hardware modification to the cards and as a result there will be no 'signalling power'. This feature does require crossover cables and line termination (if not provided by the terminal equipment). A suitable converter cable is available from Avaya (material code 700458649).
Voice over IP Enhancements
IP Office 4.2 introduces changes to allow easier installation of Avaya 1600, 4600 and 5600 Series phones as well as T3 IP and IP DECT phones, with minimal user intervention and to allow greater configurability for more complex network environments.
DHCP Enhancements (IP500 only)
In IP Office 4.2, the embedded DHCP server can now support 8 non-contiguous pools of address ranges, each fully configurable into different subnets. The server can be configured to only serve Avaya VoIP telephone clients. It will also offer consistent IP addresses to clients after reboots.
Server Enhancements (IP500 only)
In IP Office 4.2 the total number of clients that can be served by all embedded servers (DHCP, TFTP/HTTP, RAS/H323) has been increased to 50.
Embedded File Management (IP500 and IP406 V2 only)
IP Office 4.2 provides a new user interface within Manager to list the directory content of the removable Compact Flash card, as well as upload, download and delete files.
IP Phone Forced Re-Registration
This new option within the IP Office 4.2 System Status Application (SSA) permits the remote re-registration of individual or groups of Avaya IP telephones for firmware upgrade and maintenance purposes.
User and Extension Auto Creation Enhancements
The auto creation feature for IP Phone users and extensions has been made consistent across phone types in IP Office 4.2.
Mobility Enhancements
Mobile Call Control
In IP Office 4.2, when a call to a user is delivered to an external number, due to External/Mobile Twinning, the user will be able to dial a DTMF sequence **(star-star) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform supervised and un-supervised transfers, shuttle (switch between held calls), and conference (Conference add and transfer to a meet-me conference).
This feature is only supported through the following trunk types on an IP Office 500:
- IP500 PRI-U (single or dual) daughter cards
- IP500 Dual or Quad BRI daughter cards
- SIP trunks (RFC 2833)
- This feature requires one instance of the Mobility License as described below for each configured use.
Avaya one-X Mobile Client Support
IP Office 4.2 supports release 4.0 of the Avaya one-X Mobile Client "Single Mode" operation, in conjunction with mobile technology Symbian Single-Mode Version 4.0 and Windows Mobile 6 technology. This provides a graphical interface for call control and allows a one-number service for both incoming and outgoing calls.
Avaya one-X Mobile builds on the functionality of the IP Office 4.2 by providing a family of mobile clients designed to further enhance the productivity of mobile workers. The family of Avaya one-X Mobile clients provides quick access to office phone functionality via an intuitive graphical user interface. The clients support devices ranging from high end smart phones to lower end feature phones to support most business environments, independent of the mobile devices deployed.This feature is only supported through the following trunk types on an IP Office 500:
- IP500 PRI-U (single or dual) daughter cards
- IP500 Dual or Quad BRI daughter cards
- SIP trunks (RFC 2833)
- This feature requires one instance of the Mobility License as described below for each configured user.
Mobile Twinning license now known as Mobility license
In IP Office 4.2 the existing Mobile Twinning license has been renamed to Mobility license. The license now enables the use of Mobile Call Control and one-X Mobile client features as well as Mobile Twinning. An instance of the license will be consumed for every user who has Mobility Features checked in IP Office Manager.
Mobile Twinning for Logged Out Users
In releases prior to IP Office 4.2, a user had to be logged in to an extension to use Mobile Twinning. IP Office 4.2 enables the user to logout from an extension and maintain a logical presence on the system through Mobile Twinning. Logged Out includes the extension error state where the user's association to an extension is broken due to the extension being unplugged or a network fault.
Management Enhancements
Static NAT
This new feature is designed primarily for dial-up diagnostic requirements and maintenance abilities. For example this could be utilised to give access to VoiceMail Pro servers.
IP Office Firewall settings now support Static NAT, with the ability to `pair' external to internal IP addressing. Up to 64 such pairs can be created programming via the Manager.
Static NAT allows the following applications though the Static NAT translations: -
- PC-Anywhere
- Windows Terminal Server
- Ping and Tracert
- Manager
- Sysmon
- Upgrade Wizard
- SSA
- VM Pro Client
System Status Application enhancements
In IP Office 4.2, System Status Application (SSA) has a new real-time configuration alarms screen which shows the following new alarms:
- Duplicate Numbers in Small Community Networking dial plan
- "No routing for Line" - Incoming Line Group has no associated Incoming Call Route
- Call Routed to a non-existent Start Point in VoiceMail Pro
- SSA displays the following new resource availability alarms in IP Office 4.2:
- Attempt to use a feature for which no license is installed
- Voicemail storage full or nearly full
- The following new screens are provided in SSA in IP Office 4.2:
- Control Unit Audit - details the last 15 accesses from Manager
- Feature Key and License Status
- Directory, including Users on the SCN
- Real time Voicemail port status
- Voicemail Summary/Detail information
- Real time Mailbox status
- IP Route and Service status
- Tunnel Status
The new option "IP Phone Forced Re-Registration" within SSA permits the remote re-registration of individual or groups of Avaya IP telephones for firmware upgrade and maintenance purposes.
Manager Enhancements
All Multi Line Options are now grouped together under a new tab under User/Telephony. Manager now displays the system/default values for No Answer Time and Ring Delay. DSS Status and Beep on Listen have been moved to the System/Telephony Tab.
The Conferencing Tone checkbox has been replaced with two options: "Entry and Exit tones" and "Repeating Tone" are now found in the new Tones and Music options section under System/Telephony.
IP Office 4.2 Manager can now limit the number of BAK files to keep - under Manager Preferences.
Embedded Voicemail Enhancements
Voicemail to Email (IP500 and IP406 V2 only)
IP Office 4.2 supports the ability to send an email containing either notification or the complete voicemail message from the Embedded Voicemail when using IP406 V2 and IP500 units only.
Cantonese Voicemail Prompts (IP500 and IP406 V2 only)
When using the Hong Kong locale, Embedded Voicemail prompts are now available in Cantonese.
VoiceMail Pro Enhancements
Unified Messaging Service (UMS)
VoiceMail Pro 4.2 replaces the existing Integrated Messaging Service (IMS) with a new Unified Messaging Service (UMS). This has two main uses:
- UMS is an Outlook integration solution that does not require the installation of client side components.VoiceMail Pro provides an IMAP Server to which IMAP Client capability of Microsoft Outlook can connect. There is a new UMS User License. One valid license is required for each user of the service.
Check Digit Action
The current Check Digit Action has been enhanced to support the ability for the variables in the system to be validated against existing Extensions, Hunt Groups or Mailboxes. This is particularly important if constructing call flows that require unsupervised transfers to these targets, when there is a need to validate the existence of a target before committing a caller to that target.
Menu Action Enhancements
The current Menu action implementation requires additional call flow elements to be constructed to accommodate Timeout, invalid entries, and retry loops. VoiceMail Pro 4.2 has simple enhancements to the Menu Action providing an easier and quicker way of accommodating this capability.
Extended VBScript support
VBScript action will now support VB scripts of up to 10,000 characters.
Phone Manager Enhancements
Out-Calling control
In IP Office 4.2, Phone Manager Pro and Phone Manager PC Softphone provide the ability for users to change their Out-calling options, including the ability to set phone numbers and associated timeouts. The Out-calling information is passed between Phone Manager Pro 4.2 and VoiceMail Pro 4.2.
Voicemail Forward
Phone Manager Pro and PC Softphone allow users to forward their voicemail messages to other IP Office users.
Password Changing
Phone Manager Pro 4.2 can now interact with the IP Office to change the User password. The Phone Manager User password is also used by the TAPI driver, if installed. The Phone Manager Password mechanism also accommodates the requirements of the Avaya TAPI Driver when changed.
Softphone Vista Support
Phone Manager PC Softphone 4.2 supports operation on Windows Vista Business/Ultimate.
Softphone supports Login
Phone Manager PC Softphone 4.2 now allows users to login as an agent and therefore supports interaction with Compact Contact Center and Small Business Contact Center.
Four Sources of Music on Hold
IP Office 4.2 allows up to 3 alternate WAV file sources for music on hold, selectable for Incoming Call Routes or Hunt Groups (not available on the Small Office Edition). On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412).
Call Priority Enhancements
The Incoming Call Route setting "Priority" has been modified from a simple 1, 2, and 3 to now display the following making easier understanding of the priority value: -
- 1-Low
- 2-Medium
- 3-High
A new Call Priority Promotion Timer has been introduced to allow calls that have been queuing for longer than the timer setting to be promoted in priority. In addition, the Dial Extension short code has been enhanced to allow a transferred call to have its priority changed.
ETSI CHI
In IP Office 4.2, the Line SubType ETSI CHI is now available on all supported PRI cards. When this subtype is selected, channels can be allocated from 1-30 or 30-1 and further parameters may be configured per channel:
Incoming/Outgoing Line Group ID, Channel Name, In/Out of Service, Direction (Incoming, Outgoing,
Bothway), Bearer (Voice, Data, Any).
ETSI CHI stands for European Telecommunications Standards Institute - Call Handling Initiator.
Restrict Network Interconnect
When configured, this feature allows an IP Office to be programmed such that calls cannot be connected between private and public trunk interface groups. Used in some countries to comply with regulations.
T3 Telephone Enhancements
IP Office 4.2 supports the following enhancements for all variants of Avaya T3 telephones (T3 telephones are not supported on the Small Office Edition):
- Display Hunt Group membership status
- Edit phone directory entry
- Enhance T3 display "follow Me" target
- Visual Voice and Conferencing
- Program Function and Soft keys
- Night service button
- Voicemail and Voicemail on Toggle Button
- Line appearance keys
- Transfer to Voicemail
- Button Programming
Other Features
Telephone `Messages' Key Goes to Visual Voice
A new manager configuration option in IP Office 4.2 allows the messages key to initiate Visual Voice on supported phones (on non supported phones the previous behavior will continue). This configurable option will free the button programming required currently for Visual Voice.
SMDR Output from IP Office
IP Office 4.2 can now provide SMDR (Station Message Detail Recording) call logging information direct from the IP Office. As IP Office already has an IP based method for outputting Call Accounting records (CDR, or Call Detail Recording), this has been further refined to output SMDR.
The existing CDR tab has been renamed CDR/SMDR. SMDR cannot be output at the same time as CDR.
Reversal of Operation 'Outgoing Called Number Display'
IP Office 4.0 changed the feature phone display for outgoing calls from the user dialed digits to the digits sent to line. IP Office 4.2 reverses this change and the display for outbound external calls from the IP Office will be the user dialed digits. Where the call is made using the directory feature the number from the directory will be displayed as if the user dialed the digits.
Trunk Impedance Detection (North America only)
IP Office 4.2 includes a utility to test the impedance of analog trunks and propose appropriate gain settings. This could be useful if echo or noise problems are encountered on the line.
IP trunk fall back through ARS
A new Response Timeout option has been added to the IP Line, SIP Line and SES Line forms within IP Office 4.2 Manager to configure the timeout after which the line is considered unreachable. This enables fallback to an alternative trunk within Alternate Route Selection (ARS) within a reasonable time.
User Log Out Rule Change
In IP Office 4.2 facilitates the moving of users from one extension to another by allowing users to log out from their old extension, which will automatically result in their being logged in at the new extension (providing the new configuration has previously been merged).
IP Office XML Configuration Service
IP Office 4.2 introduces a backend configuration service component that runs on a Microsoft Server, to provide configuration services that can be accessed through a 3rd Party application via an XML interface. It enables:
- Secure configuration access to supported IP Office 4.2 platforms
- Retrieval of configuration data from the IP Office using secure TCP connection
- Exposure of configuration services via a web Service interface to obtain an XML representation of the configuration elements - this is limited to some User telephony settings, a subset of buttons and some Hunt Group settings.
- Transfer of the updated configuration back to the IP Office using a secure TCP connection
Support of this component is only available through the Avaya Developer Connection (DevConnect) program.
New country support
New locales for German Swiss and Italian Swiss have been added, as has a Turkish locale.
Enhanced Outgoing Call Barring
Release 4.2 adds a password protected mechanism to allow a user to enable and disable the ability to make external outbound calls from an extension. This is supported through the introduction of a new Short Code and makes use of existing Login Codes.
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
- Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
- Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.
- Extensions
Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and growing businesses.
- Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need.
- Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.
- Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
- QSIG Networking
Standards-based multi-site networking to interoperate with other PABX's.
- Integrated H.323 Gatekeeper and Gateway for converged communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for routing and up to 128ms of Echo cancellation depending on Voice Compression Module (VCM) card fitted.
- SIP Trunking
IP Office 4.0 and above supports SIP trunking to Internet Telephony Service Providers. This approach
allows users with non-SIP phones to make and receive SIP calls.
Data Communication Solution Features
For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:
- Internet Access
Firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access, direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.
- Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
- Security
NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.
- DHCP
Automatic IP address allocation for local and remotely attached PC's and other devices, including IP phones.
- Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or digital trunks: individual firewall security, access control per user, and standards-based security enable remote workers.
- LAN Switching
The IP500 and IP412 offer 2 switched Layer 3 Ethernet ports.
- LDAP client support
For standards based directory synchronization with Phone Manager.
Applications Platform Features
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications. IP Office provides free-of-charge applications, including Phone Manager Lite and CTI interfaces. These free-of-charge applications can be upgraded to provide enhanced functionality through the purchase of license keys.
- Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
- Phone Manager
A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.
- Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications such as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.
- Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control message playback.
- Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses SMTP or MAPI to deliver a copy of the voice message.
- Unified Messaging
The Unified Messaging Service within VoiceMail Pro provides a higher level of integration to synchronize both voicemail and email inboxes.
- VoiceMail Pro Web Access
Together with UMS comes the ability to access voice mails via an internet browser. Into the browser voice mails can be managed: listen to them via the PC speaker or the desk phone, forward, delete, mark as read / unread are some of the possibilities the Voice Mail Web Access provides.
- Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized automated services allowing callers to efficiently navigate the system, and reach the right person, without the assistance of an operator. Available with VoiceMail Pro and with Embedded Voicemail for IP500, IP406 V2 and Small Office Edition.
- Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example, reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PIN number checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers.
- Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
- Compact Business Center
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple installation, and more.
IP Office 500 Control Unit
IP Office Release 4.2 Product Description
With a greater VCM channel capacity and performance, the IP Office 500 (IP500) is the most suitable of the IP Office range for IP Telephony applications. It also provides an entry level offer into the IP Office family through IP Office Standard Edition software. The IP500 also differs from the IP412 by providing a greater trunk expansion capability of up to eight four PRI interfaces (maximum 192/240 trunks). The IP500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The IP500 includes:
- 4 slots to house a mixture of extension cards and VCM cards
- Digital Station 8 card
- Phone 2 and Phone 8 cards
- VCM-32 and VCM-64 cards
- Optional trunk daughter card support:
- Analog Trunk Module 4 card
- BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
- Single and Dual Universal PRI cards
- Support for IP400 trunk and VCM cards using a Legacy Card Carrier
- Slot for smart card Feature Key - required for system operation as well as licensing of optional features.
- 9-pin DTE Port for maintenance.
- Support for up to 8 IP500 Expansion Modules (requires upgrade to Professional Edition):
- Phone modules (8, 16, 30)
- Digital Station modules (16, 30)
- Analog Trunk Module 16
- BRI So8 module
- IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)
- External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- 48 Data channels
- Up to 30 VoiceMail Pro ports
- Two 10/100 switched Ethernet ports (Layer 3).
IP Office IP412 Control Unit
With a greater internal data transfer capability than the IP406 V2, the IP412 is more suitable for meeting the needs of the small contact center or businesses with a CRM focus. The IP412 differs from the IP4060 V2 by providing a greater trunk expansion capability of up to four PRI trunks. The IP412 is a stackable unit with an optional 19" rack mounting kit. The IP412 includes:
- 9-pin DTE Port (for maintenance or Feature Key connection for application licensing).
- X.21/V35 WAN interface.
- Support for up to 12 IP Office Expansion Modules:
- Phone modules (8, 16, 30)
- Digital Station modules (16, 30)
- Analog Trunk Module 16
- So8 module
- External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
- Audio input port for external music on hold source.
- Two trunk interface card slots for analog, BRI, PRI (T1, E1) or CAS (E1R2)
- 2 internal sockets for IP Telephony expansion - voice compression modules (from 4 to 30 channels)
- Internal socket for internal modem (2 or 12) for Remote Access Services
- 108 Data channels
- Up to 30 VoiceMail Pro ports
- Two 10/100 switched Ethernet ports (Layer 3).